Collections Agent

Segoso Caribbean is a Business Process Outsourcing (BPO) company that provides business support and customer experience services to international clients. The company operates in Jamaica and supports a range of industries, including financial services, telecommunications, healthcare, utilities, retail, and other service-based industries. Segoso Caribbean is part of Sequium Asset Solutions and provides services such as customer service, sales, account support, and collection services.

The 3rd Party Collection Agent is responsible for contacting consumers regarding delinquent accounts on behalf of a client. The primary objective of the role is to communicate professionally with consumers, understand their circumstances, discuss outstanding balances, and work toward securing an appropriate payment or resolution in accordance with company and client guidelines.

The Collection Agent will be responsible for making outbound calls to consumers with delinquent accounts, discussing account information, answering questions, addressing concerns, and providing available payment options. The agent will also negotiate payment arrangements, use effective persuasion and de-escalation techniques, build rapport with consumers, and work toward successful account resolution while maintaining a professional customer experience.