Located in the heart of Bangkok’s Phrom Phong District, Sertis is ASEAN's leading Data and AI engineering and solutions company. Since 2014, our advanced solutions and products have powered over 400 enterprise Data and AI deployments at the region’s leading companies and conglomerates. We are also a member firm of Andersen Consulting, a global consulting practice integrating business strategy, digital transformation, and AI-driven technology solutions with Andersen Global’s world-class expertise.
Sertis provides both productized and bespoke AI and Data solutions for our Customers, optimizing and commercializing their data in ways that activate real business results. Our 140+ team have developed product offerings and IP ranging from advanced Computer Vision applications accredited Global Top 20 by NIST, to automated insights monetization for Retailers, eKYC for financial institutions, AI-driven agricultural safety assurance, precision steel cutting, trading algorithms for hedge funds, and enterprise knowledge management systems based on AI.
We are data and AI pioneers, dedicated to enhancing the economic and social lives of our customers via technology. We are not just living in history, we are making history everyday. In becoming one of the world’s leading Data and AI companies, we always double-down on remaining a place where a diverse mix of talent wants to come, do their best work, and stay. We pride ourselves on bringing the best talent worldwide into a culture that encourages learning, growth opportunities, innovative contributions, and a sense of ownership. As part of Andersen Consulting, we are committed to delivering best-in-class Data and AI solutions—aligned with a global platform known for innovation, integration, and impact—while continuing to set benchmarks in the region and beyond.
For more information, please visit: sertiscorp.com
Who is our client?
Our client is a well-funded product company building enterprise software for the various sectors. Backed by an established technology group, they operate with the resources of a mature organisation and the pace of a startup; small senior team, short decision cycles, and direct access to founders.
Their platform helps multi-site restaurant groups run their operations more efficiently: streamlining day-to-day workflows, lifting revenue per location, and improving the guest experience. They are past the early validation stage and now scaling their commercial function, which makes this a rare chance to shape how customer success is done rather than inherit someone else's playbook.
About the role
We are seeking a commercially-minded Customer Success Manager to own and grow a portfolio of enterprise and mid-market restaurant accounts. This role sits at the intersection of account management, customer advocacy, and revenue growth; it is not a support or ticket-handling function.
You will be measured on renewals, expansion, and retention. That means understanding how restaurants actually operate, uncovering where they lose time and money, and positioning the platform against those problems. You will also be the loudest internal voice for the customer, feeding what you learn back into product, sales, and operations.
In this role, you will:
You’ll be a great fit if you have:
It's nice if you have:
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Sertis is a company focused on developing and deploying machine learning solutions, including generative AI and agentic systems. They build scalable infrastructure for model training and deployment, and create cloud-native APIs and software components for model inference.