Banking Fraud Operations Team Lead

The Banking Fraud Operations Team Lead is responsible for overseeing the day-to-day activities of the fraud operations team within a financial institution. This role focuses on managing fraud detection, investigation, and prevention processes to safeguard the bank’s assets and maintain customer trust. The Team Lead will ensure compliance with regulatory standards, foster a culture of vigilance, and drive continuous improvement in fraud operations.

About Servbank: Founded in 1994, Servbank is a banking institution with local roots and national reach. We were built on a foundation of community-orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service. We work with individuals, businesses, and communities, so that whether you’re a student, a homeowner, a small business owner, or a community leader, we can help you fulfill your goals.

Come create excellence with Servbank.

Key Responsibilities:

· Lead, supervise, and mentor a team of fraud analysts and investigators, ensuring optimal performance and professional development. · Coordinate and monitor daily fraud detection and investigation activities, prioritizing cases based on severity and impact. · Develop, implement, and refine fraud prevention strategies, workflows, and policies to minimize risks and losses. · Review and analyze fraud trends, patterns, and data to proactively identify emerging threats and vulnerabilities. · Collaborate with other departments, such as compliance, risk management, and IT, to address fraud-related issues and ensure cross-functional alignment. · Prepare and present regular reports on fraud cases, operational metrics, and team performance to senior management. · Ensure all operations adhere to regulatory requirements, industry standards, and internal guidelines. · Provide guidance and training to team members on best practices, investigative techniques, and new technologies. · Handle escalated fraud cases and support complex investigations as needed. · Drive process improvements and implement new tools or technologies to enhance fraud detection capabilities.