Our associates celebrate lives. We celebrate our associates.
The successful candidate will complete a two-week full-time training period, Monday through Friday, before transitioning to their regular Friday, Saturday and Sunday + required holidays as the normal schedule.
Responsible for providing administrative/clerical duties at the location. Other general duties include greeting the general public, answering phones courteously and in a polite manner with a goal to meet or exceed customer expectations.
JOB RESPONSIBILITIES
- Perform day to day administrative duties as required which may include: preparing and reconciling in-house reports, understanding and processing cemetery and funeral contracts, receiving and or processing payments and delinquencies, accurately recording data in the system; ordering cemetery merchandise and office supplies, greeting family members and friends; operating a telephone system; office duties such as filing, inventory management, scanning, liaising with other cemeteries, funeral homes and vendors.
- Participation in Interment Verification Process
- Communicates client family needs promptly and accurately to advisors and Funeral Director or other Location Management
- Creates a sense of concern and empathy with client family members
- If problems arise, demonstrates a caring attitude while calmly and efficiently bringing the situation to the attention of a staff member who can provide resolution
- This is not intended to be an all-inclusive list of the essential functions or duties related to this job
MINIMUM Requirements
Education
- High school diploma or equivalent
Experience
- One year experience in an office or clerical role
Knowledge, Skills and Abilities
- Working knowledge of office equipment including copiers, printers, fax machines, telephone console
- Good verbal and written communication skills
- Ability to apply common sense understanding to carry out written or oral instructions
- High level of compassion and integrity
- Problem solving skills
- Ability to multi-task and set priorities
- Detail oriented
- Professional and team player
Work CONDITIONS
Work Environment
- Work indoors during all seasons and weather conditions
- Comply with dress code policy
Work Postures
- Sitting continuously for many hours per day, up to 6 hours per day
- Climbing stairs to access buildings frequently
Physical Demands
- Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
- Lifting, pushing, pulling up to 25 pounds
Work Hours
- Ideal Start Date: Monday, September 28, 2026
- Probation Period: 75 working days
- Regular Schedule: Friday, Saturday, and Sunday, 8:30 a.m.–5:00 p.m. (8 hours per day)
- Statutory Holidays: The position will also be scheduled to work all Canadian statutory holidays when the cemetery is open. The cemetery is closed only two days per year: Christmas Day and New Year’s Day.
- Working beyond “standard” hours as the need arises
Compensation
- Probationary Rate: $24.00/hour
- Rate Following Successful Probation: $28.39/hour
Postal Code: V5J 1A4
Category (Portal Searching): Operations
Job Location: CA-BC - Burnaby
