Branch Manager-Billerica, MA

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Service Credit Union is seeking a qualified Branch Manager to lead our team with the opening of our new branch in Billerica, MA. The branch manager will oversee staff, work with credit union members, and help expand the branch network within the local Billerica and surrounding areas. We are looking for an individual who can continuously develop membership growth and boost our team’s productivity. The branch manager will be responsible for hiring and training staff, as well as leading teams in strategizing how to cultivate branch success.

Pay: $84,000.00/yearly, based on experience.

Hours: Full time, based on branch operating hours and coverage required.

“Members are the priority at Service Credit Union, and every role at the credit union is responsible for supporting member solutions and contributing positively to member experience.”

Benefits Include:

• Great health and dental benefits starting day one!
• PTO, long-term disability, and paid holidays.
• 401k with 8% company contribution after one year of employment.
• Paid leave policy after 12 consecutive months of employment.
• Free confidential mental health support program with Talkspace©
• Free identify theft protection through IdentityForce©
• Tuition reimbursement.
• Training and career growth opportunities.

The Day to Day:

• Supervise the operation of a branch office exercising good principles of organization, prioritization, and personnel management.
• Assists in staff selection, training, and development.
• Works to set and meet goals including but not limited to loan production, new member development, and new checking account production.
• Maintains the security of the branch.
• Provides exemplary Member Service through knowledge of the Credit Union products and services.
• Identify and develop new sales opportunities for the credit union.
• Interact with community officials and business contacts to increase the credit union’s community visibility, functioning as Service CU Ambassador.
• Regular and reliable attendance is an essential function of this position
• Perform other job-related duties as assigned.

Experience and Qualifications:

• Superior working knowledge of all Credit Union policies and procedures.
• Strong Leadership qualities.
• Excellent verbal and written communication skills.
• Attention to detail.
• Proficient knowledge of Microsoft products.
• Ability to recognize and resolve issues promptly, using courtesy and tact.
• High school diploma or equivalent required.
• Bachelor’s Degree preferred.
• Minimum 3 years’ Financial Industry experience.
• Previous management or supervisory experience required.
• Bilingual in Spanish and English required.

At Service Credit Union we celebrate our employees’ diverse backgrounds, ethnicities, gender identities, spiritual practices, abilities, and all the other traits that make us individuals. We follow the adage of treating others how we want to be treated while striving for understanding. Together, we create a unique credit union capable of serving our member’s needs with the same respect, empathy, and kindness we give each other.

Equal Opportunity Employer