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    Service Pros Installation Group, Inc.

    Installation Services

    Quality Assurance Specialist

    Houston, United StatesOn-SiteFull-timePosted 6d ago
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    Job description

    About Us:

    Service Pros Installation Group is a family-owned business, headquartered in Charlotte, NC; committed to utilizing our resources to positively impact those we serve, putting the needs of our coworkers and customers ahead of our own. Service Pros Installation Group works as an exclusive flooring installation provider for Lowe’s Home Improvement. We have workrooms across the Southeast, Northeast, and Midwest.

    Our Mission

    We provide exceptional customer experiences through our passion for serving others.

    Our Vision

    We strive to improve the lives of our employees, customers, and contractors in the communities we serve every day.

    Our Values

    Stewardship

    People

    Integrity

    Growth

    Role Description:

    We are looking to hire a full-time Floor Installation Quality Assurance Specialist who interacts with customers and installers to ensure satisfaction with the flooring installation process. The Flooring Installation Quality Assurance Specialist will foster relationships with our Contractors while providing technical guidance, ensuring a quality installation has been completed. The Floor Installation Quality Assurance Specialist will ensure quality is up to Service Pros Installation Group and Lowes Home Improvement standards.

    Essential Duties and Responsibilities:

    • Responsible for determining appropriate action for installation quality issues and ensures the scheduling of repairs or re-installation for 3 to 5 assigned workrooms.
    • Perform virtual inspections, record quality issues, and plan processes to decrease Contractor deficiencies.
    • Identify quality issues and assist Contractors in improving their skills or in correcting re-occurring issues.
    • Conduct on-site inspection appointments if issues are not able to be resolved using the virtual process.
    • Conduct quality audits.
    • May travel up to 50% out of their local area.

    Job details are sourced from the employer's original posting.

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    About the company

    Service Pros Installation Group, Inc.

    Service Pros Installation Group, Inc. is a company focused on managing and executing installation services. They handle scheduling, customer and subcontractor coordination, and issue resolution for installation projects.

    View all Service Pros Installation Group, Inc. jobs
    Industry
    Installation Services
    Open roles
    9

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