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    ServiceNow

    Software

    Senior Engineering Manager - Platform

    Santa Clara, United StatesHybridFull-time10+ yrs experience$190.9k – $334.1k / yearPosted 1w ago
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    Job description

    The Team

    The Platform Engineering organization builds the foundational services, frameworks, and developer capabilities that power the ServiceNow platform. Our teams create the infrastructure and platform technologies that enable engineers across ServiceNow to innovate faster while maintaining enterprise-grade scalability, reliability, security, and operational excellence.

    We are at the center of ServiceNow's AI Platform transformation, delivering the runtime services, platform capabilities, and engineering infrastructure required to support the next generation of AI-powered experiences.

    Key Areas of Focus

    • Platform Services & Frameworks – Building core platform capabilities that support large-scale application development across the Now Platform.
    • Developer Productivity & Engineering Excellence – Creating tools, frameworks, and platform capabilities that improve developer velocity, software quality, and operational efficiency.
    • Scalability & Performance – Designing highly available, resilient systems capable of supporting enterprise-scale workloads.
    • Cloud-Native Architecture – Advancing modern platform architecture through automation, observability, distributed systems, and reliability engineering.
    • AI Platform Enablement – Supporting intelligent automation, AI-powered workflows, telemetry-driven insights, and next-generation AI experiences across the platform.
    • Operational Excellence – Driving platform reliability, security, performance, compliance, and service health through engineering best practices.

    Engineers in this organization solve complex technical challenges that impact every ServiceNow product and customer, helping shape the future architecture of the Now Platform.

    What You Get To Do In This Role

    • Lead multiple engineering teams responsible for strategic platform capabilities and services.
    • Partner closely with Product Management, Architecture, Infrastructure, AI Platform teams, and other engineering organizations to define and execute technical roadmaps.
    • Drive delivery of scalable, secure, and highly available platform solutions.
    • Build and grow high-performing engineering teams through coaching, mentorship, talent development, and succession planning.
    • Establish technical direction and engineering best practices across multiple teams.
    • Drive operational excellence through observability, automation, reliability, and performance optimization.
    • Lead large cross-functional initiatives involving platform modernization, scalability improvements, and AI-powered capabilities.
    • Balance technical strategy, business priorities, and execution to achieve organizational goals.
    • Foster a culture of innovation, ownership, inclusion, and continuous learning.
    • Help advance ServiceNow's AI-first strategy by integrating intelligent automation and AI-powered engineering capabilities into platform development.

    To be successful in this role you have:

    • Experience leveraging AI tools, AI-driven insights, intelligent automation, or AI-assisted software development practices.
    • 10+ years of software engineering experience, including experience building large-scale enterprise or cloud-native platforms.
    • 3+ years of experience leading engineering managers, technical leads, or multiple software engineering teams.
    • Strong experience in Java and large-scale distributed systems.
    • Experience building platform services, frameworks, infrastructure components, or developer-facing technologies.
    • Deep understanding of software architecture, scalability, performance, reliability, and security.
    • Experience working in cloud environments and modern DevOps/SRE operating models.
    • Strong track record of delivering complex technical initiatives across organizational boundaries.
    • Exceptional communication, collaboration, and stakeholder management skills.
    • Experience leading teams in Agile development environments.

    Preferred Qualifications

    • Experience with platform engineering, developer platforms, runtime services, or infrastructure engineering.
    • Experience with distributed systems, event-driven architectures, and cloud-scale applications.
    • Experience supporting AI/ML platforms, telemetry systems, or intelligent automation capabilities.
    • Experience driving engineering transformation and organizational scale.
    • Passion for building high-performing teams and developing future engineering leaders.

    For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

    Work Personas

    We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

    Equal Opportunity Employer

    ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

    Accommodations

    We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

    Export Control Regulations

    For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

    From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

    Job details are sourced from the employer's original posting.

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    About the company

    ServiceNow

    Moveworks: Moveworks is the Agentic AI Assistant platform that empowers the entire workforce. Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt. Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business, in the Best in Innovation category. Moveworks was also recognized at Microsoft’s 2025 Partner of the Year and in 2024, received the AI Breakthrough Award. In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow’s leading workflow automation with Moveworks’ Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work. By joining our team, you’ll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business. Come join us! ServiceNow: It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

    View all ServiceNow jobs
    Industry
    Software
    Founded
    2004
    Open roles
    626

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