Customer Service Executive

The Customer Service Executive is responsible for providing a high level of customer service, managing up-to-date equipment data in Dynamics AX system, keeping all relevant documentations up-to-date.  This role also entail monitoring customers’ monthly payment cycles and following up as necessary to ensure overdue payments are processed.

Principal Accountabilities: 
• Upkeep of equipment rental movement (AX) records and procedures.
• Troubleshoot AX system error (if applicable)
• Ensure that all invoices are sent to customers on a timely manner after issuance of invoices. (ie: via email or courier)
• Rectify incorrect or rejected invoices immediately and send out to customers once amendment is done.
• Send report or email to customers requesting for overdue or monthly PO outstanding.
• Close follow-up with customers on overdue debts to achieve DSO target with close co-ordination with Finance Department.
• Calculate partner commission monthly based on fleet movement
• Issue monthly fleet movement report
• Issue customer delivery order and customs documents for each delivery
• Coordinate with base operations, commercial team, customer and logistic supplier on all incoming and outgoing deliveries
• Liaise with Commercial Team on new customer set up and any other matters that may hinder billing cycle.
• Customer liaison for receiving customer PO
• Post all customer invoices on time in AX monthly.
• Issuance of NCR to customers
• Ensure all on-hired equipment have valid PO

Qualifications and Experience: 
• Submit customer invoices on customer invoice portal (e.g. Ariba) monthly
• Update and issue monthly customer statement of account
• Check and ensure equipment certifications/documentations are accurate before equipment is delivered to the customer.
• Diploma or certificate in business administration preferred but not essential.
• At least 2-3 years of working experience in customer service.
• Good communication skills in English both written and spoken.
• Knowledge of MS Excel, MS Word required