Basic purpose or function: Service guests through accurate currency/coin transactions, redeem gift certificates/gift cards and coupons, cash checks and perform cash advances and Debit POS, redeem gaming chips, and maintain complete and accurate paperwork.
Job Duties:
- Complete knowledge and enforcement of all Cage/Vault policy and procedures.
- Complete knowledge of all equipment operating procedures.
- Service guests through currency/coin transactions, coin redemption, redeem gift certificates/gift cards, coupons, and gaming chips.
- Cash checks and perform cash advances and Debit POS.
- Maintain and balance banks, keep them stocked.
- Audit banks if discrepancy is found.
- Resolve customer disputes and maintain a friendly atmosphere while doing so.
- Count and verify in and out of banks.
- Count and verify transactions and transfers.
- Maintain accurate and complete paperwork.
- Influence, motivate and solve day-to-day situations.
- Work hours that are flexible and support the customer needs of the Casino.
- Train and work as needed, in all areas of the department.
- Maintain confidential information at all times.
- Perform other duties assigned by the Shift Supervisors, Lead Supervisor, Department Manager and /or Director.
Job Qualifications:
- High School Diploma or equivalent
- Minimum of 18 years of age
- Strong customer service experience with direct guest interface
- Must be dependable, organized, detail orientated, and accurate.
- Present a clean, neat, and professional image.
- Must be able to work a flexible schedule if needed.
- Excellent oral communication and written communication skills.
- Must be able to lift 50lbs or more.
- Must have basic math skills and basic computer skills.
- Must complete Title “31” training.
- Must obtain a key gaming license.
Key Competencies:
· Integrity
· Customer service
· Accuracy
· Ambition
· Adaptability
· Detail-oriented
· Teamwork
· Responsibility
· Dependability
