Administrator & Customer Care Specialist

ROLE OVERVIEW

• Job Title: Administrator & Customer Care Specialist
• Job Type: 6-Month Fixed-Term Contract (FTC)
• Location: Naas, Co. Kildare
• Hours: 40 hours per week
• Salary:  €32,000 p/a

Overview of the Role

• Answer incoming telephone calls in a professional and courteous manner.
• Redirect calls and enquiries to the appropriate team or individual.
• Monitor and manage shared email inboxes.
• Respond to routine customer enquiries or forward emails to the relevant department.
• Accurately record customer interactions and maintain relevant records.
• Provide general administrative support to the wider team.
• Escalate complex or urgent queries when required.
• Maintain confidentiality and comply with company procedures.
• Ensure a full understanding of SOPs and Scripts
• Ensure all agreed Operational Procedures & Scripts are strictly complied with
• Handle confidential information securely and in line with Records Management and Data Protection Policies

You will also have the following…

• Fluent spoken and written English.
• Good computer skills, including Microsoft Outlook, Word, and Excel.
• Strong communication and interpersonal skills.
• Good organisational skills and attention to detail.
• Professional telephone manner.
• Ability to work as part of a team and independently.
• Positive attitude and willingness to learn.

Desirable

• Previous customer service or office administration experience.
• Experience using CRM or call handling system

To be considered for this role, you must hold a valid and eligible work permit or visa that authorizes you to work in Ireland.

At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for:

• Competitive pension scheme + Life Assurance
• 22 Days Annual Leave (increasing with service) plus bank holidays
• Length of Service Awards
• Health & Wellbeing initiatives

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

APPLY NOW for full consideration, if you are selected for an interview, or further consideration, we will be in touch with you directly.