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    Sharps Medical Waste Services

    Waste Management

    Customer Experience and Optimization Manager

    Philadelphia, United StatesRemoteFull-timePosted 3w ago
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    Job description

    Come join the largest independent Medical Waste Service Provider in the country for an exciting opportunity! We provide essential environmental services to healthcare facilities and commercial partners nationwide. Join a stable, growing industry that offers long-term career development across 35+ locations.

    As a Customer Experience and Optimization Manager, you will play a critical role in strengthening customer relationships, ensuring compliance within regulated medical waste services, and identifying opportunities for operational improvement and revenue growth. This position is ideal for a customer-focused professional who thrives in a fast-paced, multi-site environment and enjoys partnering across teams to drive performance and enhance the overall customer experience.

    Key Responsibilities

    • Build and maintain strong, trusted relationships with key customer contacts across assigned accounts
    • Conduct and support site audits alongside operations leadership to ensure compliance with regulated medical waste standards
    • Generate and analyze reports by extracting, organizing, and synthesizing data from multiple sources, delivering clear and actionable insights for customer presentations
    • Provide proactive and on-demand customer training on waste segregation, safety protocols, and compliance best practices
    • Identify opportunities for operational improvement, waste reduction, and cost efficiency across customer sites
    • Monitor customer satisfaction and proactively address concerns to improve retention and service quality
    • Partner with Operations to conduct quarterly business reviews and evaluate account performance
    • Identify and support revenue growth opportunities within existing accounts, including contract optimization and referrals
    • Maintain detailed documentation of site visits, customer interactions, and improvement recommendations
    • Support new account implementations to ensure smooth onboarding and service execution
    • Collaborate cross-functionally with Sales and Operations to align on customer needs and business objectives.
    • Perform additional duties as needed

    Job details are sourced from the employer's original posting.

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    About the company

    Sharps Medical Waste Services

    This company is involved in waste management and transportation, ensuring safe and regulatory-compliant pickup and delivery of waste materials. They focus on efficient route planning and excellent customer service.

    View all Sharps Medical Waste Services jobs
    Industry
    Waste Management
    Open roles
    36

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