The strong preference is for this role to be based at our Clinton, TN facility. We are also open to candidates working from our Burlington, NC or Port Huron, MI locations, provided they can meet the travel and business requirements of the position.
Establish and maintain strong customer relations and ensure customer satisfaction. Have a thorough understanding of customer expectations and coordinate the internal effort to meet those expectations.
Responsibilities
- Responsible for customer interfacing on quality issues for assigned responsibilities.
- Support the Supplier Quality team with supplier responsible quality issues during the launch process.
- Lead or support problem solving activities for internal/external concerns during the launch process.
- Audit Advanced Quality Planning (APQP) documentation for assigned programs.
- Maintain data collection systems for process, product, and customer feedback during the launch process.
- Initiate actions to create boundary samples with customers during the launch process as applicable.
- Communicate and hand-off boundary samples and requirements to production quality and operations teams.
- Control further processing and delivery of nonconforming products, including all deviation requests during launch process.
- Coordinate PPAP activities with the respective regional PPAP Coordinator as needed.
- Report weekly to management regarding timelines.
- During slow periods, perform internal and/or support external audits based on ISO 9001:2015/IATF 16949/VDA requirements to maintain compliance.
- Maintain customer quality documentation as assigned.
- Daily monitoring of customer portals during launch.
- Other duties as assigned.
