Establish and maintain strong customer relations and ensure customer satisfaction. Have a thorough understanding of customer
expectations and coordinate the internal effort to meet those expectations.
Responsibilities
- Responsible for customer interfacing on quality issues for assigned responsibilities.
- Responsible for supplier interfacing on quality issues for assigned responsibilities.
- Maintain control plans, PFMEA’s, inspection and gage instructions and other assigned quality plan documentation.
- Lead problem solving activities for internal/external concerns relating to assigned responsibilities.
- Coordinates activities of Quality Technicians as needed. Maintain Advanced Quality Planning (APQP) documentation for assigned programs.
- Establish data collection systems for process, product and customer feedback.
- Supplier quality coordination of parts supplied to assigned product units.
- Initiate actions to prevent the occurrence of any nonconformance relating to product, process and quality systems.
- Train / mentor Quality Technicians as needed.
- Identify and record any problems relating to the product, process, or quality systems.
- Control further processing and delivery of nonconforming product until the deficiency is corrected.
- Organize retrieval of supplier PPAP information.
- Organize follow up activities to customer PPAP submissions.
- Report weekly to management regarding timelines.
- During slow periods, perform internal and/or external audits on the basis of ISO 9001:2015/IATF 16949 requirements to maintain compliance.
- Other duties as assigned.
