Customer Service Representative I (County Clerk)

Position Summary

Works under general supervision to perform a variety of clerical support work involved in the organizing, analyzing, processing, and maintaining of operating, financial, statistical and other specialized reports and records pertaining to departmental functions. 

Pay Grade: 41 

Salary Commensurate with Experience and Education 

Minimum Qualifications 

• Three (3) years of experience in appropriate clerical, bookkeeping, data processing or statistical work; AND 
• High school diploma or possess a GED; OR 
• Two (2) years of experience in appropriate clerical, bookkeeping, data processing, or statistical work experience; and one (1) year of college study (30 semester hours or 36 quarters). 
• PROOF OF EDUCATION, TRAINING, AND/OR EXPERIENCE IS REQUIRED. 

Duties and Responsibilities 

• Provides general information regarding procedures for titling and registering a motor vehicle, applying for business license, notary and marriage license. 
• Answers questions concerning departmental policies, procedures and work functions relating to divorce, gifting vehicle, adding/removing spouse, changing plate type, etc. 
• Receives documents of varied transaction types and reviews for completion and accuracy. 
• Ensures compliance of associated regulations for each type of transaction. 
• Prepares all documents for scanning machines. 
• Operates a folding/stuffing machine and scanner to prepare various documents for mailing 
• and/or processing. 
• Sorts, files, and maintains control records. 
• Reviews and scans all motor vehicle record (MVR) documents relating to title and registration to provide legal support for MVR transactions and to assure quality and correct indexing. 
• Communicates with Military Personnel/Handicap Placard applicants to request necessary 
• documents and process renewals. 
• Computes/calculates renewal fees based on state and county laws/ordinances and sales tax. 
• Collects fees and other required monetary charges related to department specific services and processes. 
• Maintains and balances payments at the end of each day. 
• Processes and/or research marriage license transactions for accuracy. 
• Handles report preparation and submission to designated state agencies as required. 
• Performs other related duties as required or directed. 

KSAs 

• Knowledge of different license plate classes (personal, commercial, handicap, bus, zone, etc.) for accurate issuance. 
• Ability to gain a thorough understanding of sales tax laws/regulations and accurately calculate monies due. 
• Ability to comprehend state laws and departmental processing procedures applicable to motor vehicle title and registration, Business Tax, and Marriage. 
• Ability to thoroughly communicate and explain laws and procedures to the public clearly, concisely, and effectively verbally and in writing with courtesy and tact. 
• Ability to resolve problem situations. 
• Skill in maintaining focus, paying attention to detail, and multitasking. 
• Knowledge of Microsoft Excel and basic business computer skills. 
• Knowledge of Business English and math. 
• Ability to plan, organize and maintain an even flow of work. 
• Knowledge of modern office practices, procedures and equipment; skilled at operating office equipment. 

Disclaimer 

This position is subject to a background check for any convictions that have a substantial relationship to potential job duties. Only convictions that are substantially related to potential job duties will be considered and will not automatically disqualify the candidate. 

Shelby County Resident Disclaimer 

All employees hired after September 1, 1986, must be residents of Shelby County and shall continue to reside in the County as a condition of their employment.  The residency requirement shall not apply to certain public safety/civil service employees.  This means exemption from this policy is in effect for the following departments and positions: (1) Sheriff Deputy Patrol Officers, Deputy Jailers and Dispatchers, employed by the Sheriff Department, (2) Correction Officers employed by the Division of Corrections, (3) Firefighters, Paramedics and Dispatchers employed by the Shelby County Fire Department.  The residency exemption for public safety/civil service employees does not include Appointed positions with Sheriff’s Office, Division of Corrections or the Fire Department.