Commercial Lines Account Coordinator

PURPOSE:

This is an ideal opportunity to work at a growing organization with a strong family culture. Shepherd Insurance is a privately-owned insurance agency that has delivered risk management solutions since 1977. With a wide variety of insurance and financial products, we are among the largest independent agencies in the country.

As a Commercial Lines Account Coordinator within the Shepherd family, you will assist account managers and insurance advisors in the handling and processing of new and renewal commercial lines business in accordance with Agency procedures and guidelines. In addition, you will provide a high level of support in obtaining, maintaining, expanding, and assisting in servicing commercial accounts. With a positive attitude, the Account Management team also provides customer service to clients as assigned and requested.

RESPONSIBILITIES:

• Provide positive, prompt, accurate, and courteous service to account managers and clients, as necessary.
• Maintain electronic and/or paper files in an orderly, up-to-date manner.
• Check manual policies, order loss runs, issue renewal binders, invoices, ID cards and certificates.
• Receive any downloads and communication coming in from carriers that need forwarded to other & receive physical mail & faxes for commercial accounts.
• Scanning and filing in Image Right.
• Maintain all client activity in AMS 360, run suspense lists, follow procedures, and work through download reports.
• Assist in New Business workflow.
• Receive change requests for endorsements and issue all on-demand certificates.
• Perform other related duties as assigned.