Sherry FitzGerald McMahon has an exciting opportunity for a Sales Support to join our team in Ennis, Co. Clare.
Role & Responsibilities:
- Provide excellent customer service at all times and represent the Sherry Fitz Way in all dealings.
- Responsible for providing sales support and assistance to the overall office to ensure the efficient and smooth running of the day to day business and requirements.
- Dealing with incoming phone and email queries relating to the branch such as arranging viewings, surveys, buyer calls, call backs, and financial services appointments etc.
- Always ensure all enquiries are accurately recorded and up to date on AC/RPS.
- Liaise with relevant team members within the office to ensure they have up to date and relevant information for all property files.
- Cover and support Branch Operations duties across other branches as required particularly during holiday periods.
- Complete floor plans, measure ups and brochure writing in conjunction with the sales team.
- Be an effective team member of the branch team by contributing to support the branch to achieve their various sales targets.
- Assist with any office projects as required.
- Abide by the PSRA guidelines.
Knowledge and understanding of the following processes:
- Response times and actions to be taken in relation to E.g. Transfers, return deposits, pre- paid advertising.
- Understand the process for inputting all charges relating to a property on AC/RPS e. photographer, advertising, brochure, boards etc.
- Support with the preparation of MA kits.
- Understand the process for preparing/Setup of MA pitches via the Digital MA Kit and myVals.
- Process viewings from mySherryFitz, other portals, email and phone according to the prevailing criteria and ensure that all details are recorded in AC/ RPS.
- Understand the process for preparing & distributing market share reports.
- Understand the process for advertising and ordering photos from Mediapro.
- Be familiar with the process for updating all window displays & mood media screens.
- Be familiar with the process for preparing newspaper advertising in AC/RPS.
- Support Negotiators and Part time viewers in all preparations for Saturday viewings.
The successful candidate will have:
- Minimum 1 years' experience working in a sales or customer service environment.
- An ability to work on own initiative and to deadlines essential.
- Strong communication, customer service and organisational skills.
- A full clean driving licence and access to a car.
