Director of Account Management
About Us
Fresh off our Series A Venture Round ($10 Million), Shipwell believes we are fundamentally changing the logistics industry and breaking the mold for how the supply chain has been operated for centuries. We work with thousands of shippers and carriers to create the first real solution in logistics through an unmatched technology platform that enables everyone to ship like Amazon. With a fast-paced and gritty startup mentally, which is generating a buzz in the investment world, Shipwell provides a unique opportunity to get in on the ground floor of a future Fortune 500 Company. We are backed by some of the best investors in both Silicon Valley and Austin who believe we are onto something and we need the right people to continue our rapid growth plan towards changing the world of freight.
About the Role
The Director of Account Management will lead our growth and automation initiatives for Shipwell’s strategic accounts. This individual will:
Lead onboarding, implementation, business process mapping, and automation for Shipwell clients
Drive growth and SaaS conversion for existing clients
Drive continuous improvement for clients
Own the formal QBR process for Shipwell clients
Manage a team of highly motivated Account Managers and Solutions team
Work cross-functionally with sales, operations, product, and finance leadership to ensure
Provide effective growth forecasting to help leadership with resource allocation, hiring, and decision making
What You’ll Need
The prospective candidate will have the following experience:
10+ years of Account Management/Operations experience with SaaS, managed TMS, and brokerage
Bachelor Degree
Demonstrated ability managing large teams
Demonstrated ability in scaling high growth teams
Customer obsession
Proficient at Excel, Google Sheets, Tableau, or Looker
Bonus Points
Tech-Enabled logistics or SaaS experience
Reports to:
CRO
What you’ll receive:
Competitive salary, bonus, equity, and benefits
Job details are sourced from the employer's original posting.
Open job postingAbout the company
At Shipwell, we empower supply chain efficiency and service effectiveness at scale. The Shipwell platform includes capabilities previously out of most shippers' technical reach and affordability today. Our solution combines everything shippers need, from transportation management and visibility to procurement, in a comprehensive, easy-to-use platform. It will adapt and scale as market and business demands change, allowing shippers to operate, manage, and optimize the shipping process seamlessly. Industry experts have recognized Shipwell's traction in the market and have differentiated Shipwell as a leader in the logistics industry. Awards include Gartner Magic Quadrant for TMS 2024, 2023, 2022, 2021, Food Logistics' 2022 Top Software & Technology Providers, and FreightWaves' FreightTech 2022 and 2021 Awards for Innovation and Disruption in Freight Industry. Shipwell was also named the fourth fastest-growing company in North America on the 2021 Deloitte Technology Fast 500 and Forbes 2020 Next Billion-Dollar Startup. To learn more, visit www.shipwell.com.