Server

Job Title: Server
Reports To: Restaurant Manager, Shift Leaders
Age Requirement: 18+ years old (due to the serving of alcoholic beverages)
Summary:
The Restaurant Server is responsible for providing exceptional service to guests, taking orders, serving food and beverages, and ensuring a positive dining experience. They act as the primary point of contact for guests throughout their meal, anticipating their needs and exceeding their expectations.
Essential Duties &

Responsibilities:

● Guest Service:
○ Greet guests warmly and professionally upon arrival.
○ Provide menus and answer any questions about the menu or specials.
○ Take accurate food and beverage orders, including any special requests or modifications.
○ Serve food and beverages in a timely and efficient manner.
○ Check in with guests regularly to ensure their satisfaction and address any concerns.
● Sales and Upselling:
○ Suggestively sell menu items, appetizers, desserts, and beverages.
○ Promote specials and new menu items.
○ Maximize sales opportunities by anticipating guest needs and offering additional items or enhancements.
● Table Maintenance:
○ Clear tables throughout the meal, removing empty plates and glassware.
○ Assist with resetting tables after guests leave, ensuring they are clean and ready for the next guests.
○ Maintain a clean and organized work area, including side stations and service areas.
● Payment Processing:
○ Process guest payments accurately and efficiently, using the restaurant's point-of-sale (POS) system.
○ Handle cash, credit card, and other payment methods.
○ Provide guests with receipts and ensure accuracy in all transactions.
● Teamwork and Communication:
○ Communicate effectively with other servers, kitchen staff, and management.
○ Work collaboratively to ensure a smooth and efficient dining experience for all guests.
○ Assist other team members as needed.

Qualifications:
● Age: Must be 18 years of age or older due to the serving of alcoholic beverages.
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Experience:

Previous experience as a server or in a customer service role is preferred but not required. Willingness to learn and provide excellent service is essential.
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Skills:

Excellent communication and interpersonal skills, ability to multitask and work efficiently under pressure, strong attention to detail, and basic math skills for handling payments.
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Physical Requirements:

Ability to stand and walk for extended periods of time, carry trays of food and beverages, and occasionally lift up to 30 pounds.
● Training: Must be able to obtain any required food handling or alcohol service certifications.