LD Server

POSITION SUMMARY

This position is responsible for serving food and drinks to our guests. In all interactions, the position is responsible for providing STAR Experience to guests and fellow team members a first priority.

DUTIES & RESPONSIBILITIES

Shooting Star Casino team members will always deliver excellent guest service to our guests and fellow co-workers.

      Our Star Service expectations include being:

• WELCOMING – Make every person feel invited and accepted
• PROACTIVE – Anticipate Guest needs
• UNIQUE – Create a one-of-a-kind experience at every opportunity
• RESOURCEFUL – Resolve the need
• COMPLETE – Take care and close

Listens and responds to guests concerns to maintain a high level of guest satisfaction.

• Refers guest to the appropriate department or function for issue resolution.
• Excellent Guest service.
• Provide a friendly atmosphere.

To provide excellent service to ensure our guest expectations are being met.

• Make sure orders are taken and delivered in a timely manner.
• Enter orders into Agilysys.
• Check to make sure kitchen received your order.
• Bus and pre-bus tables.
• Check back with guest for any additional expectations you may receive.
• Orders taken in proper order of guest arrival.

Maintains and organizes area for daily operations.

• Ordering, restocking, setting up restaurant.
• Put freight in proper storage areas.

Maintaining sanitation regulations to provide a safe environment.

• Keep work areas clean (example) equipment, counters, tables, floors, condiment trays etc.
• Wash hands frequently.

Performs other duties as assigned.

EDUCATION & EXPERIENCE

No minimum education or experience required, one month of experience preferred

Ongoing and continuing education may be required of certain compact and non-compact positions. This will be outlined upon hire by the specific department. Alcohol awareness, safe food handling.

Certificates, Licenses & Designations

Must meet licensing requirements as prescribed by the Tribal-State Compact for gaming.

KNOWLEDGE, SKILLS & ABILITIES

• Knowledge of promotional programs offered by the casino.
• Knowledge to maintain a positive attitude under stressful situations.
• Skill of developing and maintaining positive relationships with external and internal guests.
• Skill of receiving a message and understanding the intended message and giving feedback to ensure guest’s expectations are met.
• Ability to follow policies and procedures of the Shooting Star Casino.
• Ability to lift up to 25-30 lbs.
• Ability to bend, reach, hear, and to stand and walk for long periods of time 8 hours.
• Ability to know and learn menu items.
• Ability to communicate with team members.

WORKING CONDITIONS

• Frequent loud to moderate noise level.
• Frequent warm and cold temperatures.
• Occasional exposure to blood borne pathogens.
• Frequent cross training in all areas.
• Frequent exposure to hazardous chemicals and solvents.
• Continuous exposure to high concentration levels of tobacco smoke.

Note:  Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a job.  They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.