SPARE PARTS ADMINISTRATOR.
The main purpose of this role is to support the Spare Parts team with the operational and administrative activities related to the quote-to-cash process, with a strong focus on order management, backlog follow-up, delivery performance and data accuracy.
Key Responsibilities
- Enter and process customer spare parts requests, orders in SAP and send quotes, order confirmations.
- Review orders to ensure pricing, material, delivery, shipping and customer information are accurate.
- Manage and follow up orders received through webservices (SSO).
- Proactively monitor open orders, backorders and past-due orders.
- Follow up with Procurement on material availability, ATP dates and overdue parts.
- Coordinate with Logistics and Warehouse to ensure orders are shipped on time and in full.
- Manage partial shipments and customer shipping requirements.
- Monitor and maintain accurate CRD/delivery information in SAP.
- Follow up blocked orders and coordinate resolution with the appropriate departments.
- Support returns, claims, credits and other spare-parts-related administrative activities.
- Follow up customer payment or credit issues with Finance when needed.
- Prepare and maintain reports related to backlog, overdue orders and delivery performance.
- Support the Customer Care team and SAM team with order status and operational follow-up.
- Escalate critical supply or delivery issues when necessary.
- Identify process gaps and participate in continuous improvement and automation initiatives.
