Planner for Services products – Greater China

Join our team to drive service parts planning excellence across Greater China. You'll manage SAP outbound deliveries, provide real-time support to customer-facing teams on parts availability, and ensure 7×24 emergency shipment readiness. Ideal for proactive planners with strong SAP skills and customer service mindset who thrive in fast-paced, mission-critical environments.

• -SAP Planning & Execution
• Create outbound delivery orders in SAP based on shipping requirements from PMS (Project Management Service) and PA (Project Administration)
• Transmit delivery orders to warehouse teams for preparation and dispatch, ensuring accuracy and timeliness
• Monitor order status and resolve system or logistics exceptions to prevent shipping delays
• Customer & Stakeholder Support
• Respond promptly to inquiries from PA and PMM (Project Management Managers) regarding spare parts availability, lead times, and shipping schedules
• Provide accurate, real-time information to support customer commitments and project timelines
• Escalate critical shortages or delays to relevant teams with proposed mitigation actions
• Emergency Response
• Serve as on-call planner for emergency spare parts shipments on a 7×24 basis
• Execute urgent delivery orders outside regular hours to minimize customer equipment downtime
• Coordinate with warehouse, logistics, and freight teams for after-hours dispatch readiness
• Reporting & Continuous Improvement
• Generate and submit operational reports on time (daily/weekly/monthly as required)
• Analyze planning metrics to identify trends, bottlenecks, and improvement opportunities
• Support process optimization initiatives to enhance planning efficiency and customer satisfaction

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field
• 2–4 years of experience in supply chain planning, order management, or logistics coordination
• Proficiency in SAP (SD/LE modules preferred) with hands-on delivery creation experience
• Strong communication skills in Mandarin and English (written and verbal)
• Ability to work under pressure and manage multiple priorities in a fast-paced environment
• Willingness to participate in 7×24 on-call rotation for emergency shipments

By applying to this vacancy, the applicant acknowledges and agrees to the processing of his/her personal data included in the job application.