Services Project Manager

Sidel is looking for the Project Manager Services who acts as the local technical Project Manager to manage and execute nonstandard Services project activities, including Packaging, Line Conversion, Molds and Line Improvement.

Offer Preparation:

• Understand customer requests and translate his needs.
• Coordinate with all involved product divisions to provide a full complete solution answering custom-er needs
• Support Services sales team in sales, proposals, and presentations as needed
• Propose additional Services Products when required to secure project success as well as maximiz-ing customer satisfaction.

Projects Execution:

• Project registration in SAP
• Initiate the project with customer and aftersales manager
• Set a full schedule and coordinate with customer accordingly
• Evaluate technical feasibility and technical risks of project so as to determine proper level of supportat Supply Chain and PM&D
• Coordinate with all the involved business units to ensure the launching of the correct parts and follow up on delivery
• Conduct risk assessment and set mitigation plan to reduce any impact on the project
• Keep monitoring Quality -Cost (Budget) - Delivery (Timeline) of the projects
• Manage project crisis and plan for a course of action in conjunction with all project actors
• Reporting project progress on a weekly basis
• Arrange the logistics of the parts (packing, consolidation, and shipping to customer)

Projects Installation:

• Planning of the required resources and skills to conduct the installation
• Coordinate with the planning team to ensure the provision of the right skills
• Arrange Health Safety Environment & Security (HSE&S) coordination plan
• Arrange the logistics of the installation team and coordinate with the customers accordingly
• Coordinate with the team on site and provide the required support to complete the job
• Create and follow up punch list due to any nonconformity found on site
• Monitor and support the intervention till he gets the technical acceptance of the project

Project Closing:

• Conduct Root cause analysis to understand the root of the problem and set learned lessons
• Ensure that all the invoices are issued completely
• Ensure database update
• Set a closing meeting with the customer
• Arrange customer satisfaction survey

Level of education and languages:

• Bachelor Engineering Degree or equivalent
• Fluency in English
• Working knowledge of French is an added advantage
• PMP certificate is a plus

Required experience and skills:

• 3+ years’ experience in project management with strong technical expertise
• Good communication skills and customer management
• Decision making and problem solving
• Experience in Packaging, Sidel equipment and Services Portfolio is a plus
• Ability to read and interpret Engineering document such as operating and maintenance instructions, assembly drawing
• Knowledge of MS Office, Project, CRM and SAP a plus

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