Core Trainer

What being part of the Sigma Family means for you

Core Trainer

📍 Paarl – Office Based

Train. Develop. Inspire Excellence.

This is an exciting opportunity for a Core Trainer who will be responsible for delivering engaging, high-quality training programmes that equip new and existing employees with the skills, knowledge, and confidence needed to succeed.

At Sigma, we're looking for an exceptional Core Trainer to support onboarding, facilitate learning interventions, drive performance through effective training delivery, and create a positive learning experience that enables operational success.

This is an opportunity to join an award-winning business where your expertise will directly contribute to employee development, operational performance, and the growth of future talent within Sigma.

Why Sigma?

For four consecutive years, Sigma has been recognised by the Sunday Times Best Places to Work, voted for by our people. We believe in #ImproveEverythingAlways and create an environment where ambitious individuals can thrive, grow, and make a real impact.

What You'll Get:

📈 Career development and opportunities to apply for internal promotions following your probationary period.

🏆 Monthly, Quarterly and Annual awards with marvelous prizes.

💆‍♀️ Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

🌳 Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

📁 Medical Insurance – Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover.

🤓 Your Vision, Our Mission, All Done Where You Work - We're bringing eye care to you! From eye testing to trendy spectacles, it all happens onsite for your convenience!

🚗 Transportation Benefits – Accommodate making your travelling journey to work easier with the amazing shuttle services that we offer our employees.

💻 Join communities and collaborate with your colleagues on our internal Social Media platform.

💙 The opportunity to be a part of an equal, diverse, and inclusive workplace – all amazing people are welcome in the Sigma Family.

A bit more about the Opportunity...

What Your Day-to-Day Will Look Like:

As our Core Trainer, you will be responsible for delivering engaging and effective training programmes that support onboarding, employee development, and operational performance. You will work closely with operational leaders and stakeholders to ensure learners achieve the required competency levels and are fully equipped to succeed in their roles.

You'll:

• Support the onboarding of new employees and new client programmes, ensuring a smooth transition into the business.
• Prepare and facilitate engaging induction and development training sessions.
• Conduct learning needs analyses to identify skills gaps and development opportunities.
• Manage the full training cycle and measure training effectiveness through assessments, observations, and feedback.
• Review, update, and improve training content to ensure relevance and alignment with operational requirements.
• Collaborate with subject matter experts and operational leaders to develop best-in-class learning solutions.
• Manage classroom dynamics to create a positive, inclusive, and productive learning environment.
• Monitor learner progress and provide coaching and developmental feedback where required.
• Maintain accurate training records, assessments, attendance registers, and compliance documentation.
• Track learner performance against competency and operational benchmarks.
• Support continuous improvement initiatives by identifying opportunities to enhance learning experiences.
• Participate in internal projects and wider Learning & Development initiatives as required.
• Ensure all training administration and system updates are completed accurately and on time.

What amazing People will bring to the role

Who We're Looking For:

A Core Trainer who is passionate about developing people, facilitating engaging learning experiences, and driving performance through effective training. You are confident presenting to groups, skilled at managing diverse learner personalities, and committed to creating an environment where individuals can thrive.

You enjoy collaborating with stakeholders, adapting training approaches to meet business needs, and continuously improving learning solutions. You are highly organised, solutions-focused, and driven by helping others achieve success.

You'll Ideally Bring:

• 2 - 3 years' experience in training delivery.
• Experience within a BPO environment (preferred).
• Experience managing classroom dynamics and creating positive learning environments.
• Strong organisational, planning, and time management skills.
• Ability to analyse training data and performance metrics to identify development needs.
• Excellent communication and stakeholder management skills.
• Ability to work independently and collaboratively within a team environment.
• Confidence facilitating training to groups with varying learning styles and experience levels.
• Experience reviewing and developing training material using structured learning methodologies such as ADDIE (advantageous).
• Proficiency in Microsoft Office applications and digital learning platforms.
• Ability to travel when required.
• Commitment to continuous learning, personal development, and professional growth.
• Strong command of the English language, both written and verbal.

Why This Role?

This isn't just another training position.

It's an opportunity to shape the development of our people, influence performance outcomes, and contribute to the success of our operations through impactful learning experiences. Your contribution will directly support employee growth, operational excellence, and Sigma's commitment to continuous improvement.

If you're passionate about developing talent, inspiring others, and making a meaningful impact through learning and development, we'd love to hear from you.

Join the Sigma Family.

📩 Apply today and help us #ImproveEverythingAlways.