Signature Aviation is building a modern Learning & Career Development function focused on strengthening leadership capability, accelerating role readiness, and improving business performance across the enterprise. The Manager, Learning Operations & Vendor Management serves as the operational backbone of the Learning & Career Development function, ensuring scalable, efficient, and high-impact delivery of enterprise learning solutions.
This role is responsible for managing learning operations, delivery governance, analytics, and external vendor partnerships that support Signature’s learning strategy. The role ensures seamless execution of learning programs, strong learner experience, effective intake and prioritization of learning requests, and operational excellence across all learning initiatives. Working closely with Learning Business Partners, HRIS, business stakeholders, and external partners, this role translates learning demand into efficient execution and scalable delivery. Success in this role requires strong operational leadership, project management, analytical capability, and the ability to optimize learning processes, vendor performance, and learner experience.
Essential Duties and Responsibilities:
Lead learning operations strategy and execution to support scalable delivery of enterprise learning programs and initiatives
Manage the intake, prioritization, and workflow governance process for learning requests across corporate and field populations
Serve as the operational bridge between Signature Aviation and external learning partners ensuring effective scoping, delivery, and quality of learning solutions
Oversee learning program logistics, scheduling, resource coordination, and operational execution across enterprise learning initiatives
Partner closely with HRIS and the LMS Specialist to support effective learner experience, course deployment, reporting, and learning technology optimization
Collaborate with HRIS on learning system enhancements, process improvements, and technology solutions that improve learning delivery and operational efficiency
Develop and maintain dashboards, reporting, and analytics to measure program effectiveness, learner engagement, and business impact
Track and report key learning metrics, identifying trends, insights, and opportunities for continuous improvement
Partner with Learning Business Partners to define development requirements, prioritize requests, and support successful program launches
Establish operational standards, processes, and governance to improve efficiency, scalability, and learner experience
Support vendor management activities, including performance monitoring, delivery timelines, service quality, and relationship management
Identify opportunities to improve learning delivery through automation, AI, process optimization, and technology enhancements
Support enterprise Learning & Career Development initiatives as needed, including program launches, communications, and reporting
Minimum Education and/or Experience:
Bachelor’s degree in Human Resources, Learning & Development, Organizational Development, Business, or related field required
5+ years of experience in Learning Operations, Learning & Development, Program Management, Organizational Development, or related field
Experience managing learning systems, learning operations, or enterprise program delivery
Experience working with external vendors or strategic partners preferred
Experience managing cross-functional projects and multiple competing priorities
Strong analytical experience with reporting, dashboards, and performance metrics
Additional knowledge and skills:
Strong operational leadership and project management skills
Strong analytical and problem-solving capabilities
Experience with LMS administration and learning technology platforms
Strong stakeholder and vendor management skills
Ability to translate learning demand into scalable operational execution
Strong communication and organizational skills
Ability to drive process improvement and operational efficiency in a fast-paced environment
With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organization and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature provides a variety of benefits, programs, and resources to support our team members’ overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the neighborhoods where we operate, empowering the next generation of aviation professionals, and supporting our veterans.
From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.
Our Benefits:
Job details are sourced from the employer's original posting.
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Signature Aviation is a global leader in aviation support and services.