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    Sila Services

    Services

    Customer Service Representative

    Beltsville, United StatesOn-SiteFull-time$20 – $23 / hourPosted 3w ago
    All Sila Services jobs

    Job description

    Customer Service Representative (CSR)

    Sila Heating, Cooling & Plumbing — Beltsville, MD

    The best people do their best work when the operation behind them is strong.

    At Sila Heating, Cooling & Plumbing, our teams are backed by experienced leadership, organized support, and steady customer demand. If you’re looking for a company where expectations are clear, good work is recognized, and you have the resources to succeed, we’d like to talk to you.

    What You'll Do

    • Answer inbound customer calls for residential HVAC, plumbing, and electrical services
    • Schedule service appointments using ServiceTitan
    • Provide exceptional customer service while resolving customer questions and concerns
    • Communicate clearly and professionally with customers, technicians, and office staff
    • Maintain accurate customer records and detailed job notes
    • Prioritize emergency calls and schedule technicians efficiently
    • Promote maintenance memberships and additional services when appropriate
    • Support the team by helping create an outstanding customer experience from the first call to the completed job

    What We're Looking For

    • Previous experience as a Customer Service Representative in a residential HVAC, plumbing, electrical, or home services company
    • Working knowledge of residential HVAC, plumbing, and electrical terminology
    • Experience using ServiceTitan for scheduling, call booking, and customer management
    • Excellent verbal and written communication skills
    • Strong customer service and problem-solving abilities
    • Ability to multitask and stay organized in a fast-paced environment
    • Ability to remain calm, professional, and empathetic while handling customer concerns
    • Positive attitude and team-first mentality
    • Strong sense of accountability and ownership
    • Dependable attendance and punctuality
    • Sales-minded approach with the ability to identify opportunities for memberships, maintenance agreements, and additional services

    What You'll Get

    • Full-time, year-round position
    • Medical, dental, and vision benefits
    • Paid Time Off and paid holidays
    • 401(k) with company match
    • Ongoing training and career growth opportunities
    • Supportive team environment with opportunities to advance

    Why Sila Heating, Cooling & Plumbing?

    We're more than just a home services company—we're a team that believes in taking care of our customers and each other. If you're dependable, customer-focused, and enjoy being part of a company that values teamwork, accountability, and exceptional service, we'd love to hear from you.

    Apply today and become part of the Sila Heating, Cooling & Plumbing team!

    Job details are sourced from the employer's original posting.

    Open job posting
    SI

    About the company

    Sila Services

    Sila Services is a company that provides services.

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