Dynamics 365 CE Techno‑Functional Consultant

Job Title: Dynamics 365 CE Techno‑Functional Consultant

Working Hours: US Shift (8:00 AM – 5:00 PM CST)
Location: Ahmedabad, Gujarat
Job Type: Full Time

About Simform:

Simform is a premier digital engineering company specialising in Cloud, Data, AI/ML, and Experience Engineering to create seamless digital experiences and scalable products. Simform has strong capabilities across Microsoft, AWS, Google Cloud, and Databricks. With a presence in 6 countries, Simform primarily serves North America, the UK, and the Northern European market. Simform is well-recognised as one of the most reputed employers in the region, having created a thriving work culture with a high work-life balance that gives a sense of freedom and opportunity to grow.

Role Overview

We are seeking a Dynamics 365 Customer Engagement (CE) Techno‑Functional Consultant with a balanced mix of functional expertise and technical capability. The role involves driving end‑to‑end CRM solution delivery, including requirement analysis, system configuration, customization, and integration.

Key Responsibilities

• Work with stakeholders to gather and translate business requirements into functional and technical solutions.

• Configure CRM components such as entities, forms, views, dashboards, business rules, and security roles.

• Develop and maintain plugins, custom workflows, JavaScript customizations, and integrations.

• Design and implement Power Platform solutions (Power Apps, Power Automate, Dataverse).

• Participate in solution design, architecture discussions, and deployment activities.

• Manage and support integrations using APIs, Azure services, and third‑party platforms.

• Troubleshoot and resolve production issues, ensuring performance and stability.

• Ensure adherence to platform best practices, governance, and security standards.

Required Skills & Experience

• Strong experience with Microsoft Dynamics 365 CE / CRM.

• Hands‑on expertise in configuration and customization.

• Proficiency in C#, .NET, JavaScript, Plugins, and Custom Workflows.

• Experience with Power Platform (Power Apps, Power Automate, Dataverse).

• Knowledge of integration patterns, REST APIs, and Azure services.

• Ability to bridge functional requirements with technical implementation.

• Strong communication, stakeholder management, and problem‑solving skills.

Nice to Have

• Experience working with US stakeholders or global delivery teams.

• Exposure to Azure services such as Logic Apps, Functions, or Service Bus.

• Experience in Customer Service or Field Service modules.

Certifications

• Microsoft Certified: Power Platform Developer Associate (PL‑400)

• Microsoft Certified: Power Platform Functional Consultant Associate (PL‑200)

• Microsoft Certified: Dynamics 365 Customer Service Functional Consultant (MB‑230)

• Microsoft Certified: Dynamics 365 Sales Functional Consultant (MB‑210)

• Any relevant Azure certifications (AZ‑204, AZ‑900, etc.)