Sr. Support Engineer - Modern Work

<div><strong>Job Title: </strong><span>Sr. Support Engineer - Modern Work</span> <br><strong>Experience:</strong> 7-8 years</div><div><strong>Location:</strong> Ahmedabad, Gujarat</div><div><strong>Department:</strong> Microsoft Modern Work / Cloud Services</div><p><br><span style="font-size: inherit;"><strong>About Simform:</strong></span></p><div><br>Simform is a premier digital engineering company specialising in Cloud, Data, AI/ML, and Experience Engineering to create seamless digital experiences and scalable products.

Simform has strong capabilities across Microsoft, AWS, Google Cloud, and Databricks. With a presence in 6 countries, Simform primarily serves North America, the UK, and the Northern European market. Simform is well-recognised as one of the most reputed employers in the region, having created a thriving work culture with a high work-life balance that gives a sense of freedom and opportunity to grow.<br><br></div><p><strong>Role

Overview:

</strong><br><br></p><p>We are looking to hire an experienced <strong>Modern Work Specialist</strong> with strong expertise in Microsoft Office 365 administration. The ideal candidate will have hands-on experience working with a Microsoft Distributor or Microsoft CSP (Cloud Solution Provider) Partner, supporting enterprise and SMB customers across Microsoft Modern Work solutions.</p><p><br><strong>Key

Responsibilities:

</strong><br><br></p><ul><li>Administer, manage, and support Microsoft Office 365 environments, including Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams</li><li>Handle tenant setup, user management, license assignment, security policies, and compliance configurations</li><li>Provide technical support, troubleshooting, and issue resolution for Office 365 workloads</li><li>Work closely with internal teams, distributors, and Microsoft CSP ecosystems to deliver Modern Work solutions</li><li>Support customer onboarding, migrations, and post-deployment operations</li><li>Ensure best practices for security, governance, and performance across Modern Work platforms</li><li>Maintain documentation, SOPs, and operational processes</li></ul><p><br></p><p><strong>Required Skills &

Experience:

</strong><br><br></p><ul><li>7–8 years of total IT experience with a strong focus on Microsoft Office 365 administration</li><li>Mandatory experience working with a Microsoft Distributor or Microsoft CSP Partner</li><li>Hands-on expertise in Exchange Online, SharePoint Online, Teams, and OneDrive</li><li>Good understanding of identity management (Azure AD / Entra ID), licensing, and security concepts</li><li>Experience handling multiple customer tenants in a partner-managed environment</li><li>Strong troubleshooting, communication, and customer-handling skills</li></ul><div><br></div><p><strong>Good to have:</strong><br><br></p><ul><li>Microsoft certifications related to Modern Work or Office 365 (preferred, not mandatory)</li><li>Experience supporting enterprise or mid-market customers</li><li>Exposure to migrations (email, files, collaboration workloads)<br><br></li></ul><div><div><strong>Why Join Us:</strong><br><br></div><ul><li>Young Team, Thriving Culture</li><li>Flat-hierarchical, friendly, engineering-oriented, and growth-focused culture.</li><li>Well-balanced learning and growth opportunities </li><li>Free health insurance.</li><li>Office facility with a fully-equipped game zone, in-office kitchen with affordable lunch service, and free snacks.</li><li>Sponsorship for certifications/events and library service</li><li>Flexible work timing, leaves for life events, WFH, and hybrid options</li></ul></div>