Job Duties:
- Greet and welcome patients and visitors in a friendly and professional manner.
- Respond to patient and caregivers' inquiries compassionately and respectfully.
- Collect and process necessary forms, such as insurance details, medical histories, and consent forms.
- Collect co-pays, process payments, and verify insurance information for billing purposes.
- Communicate with patients, radiologists, or technologists regarding patient needs or appointment changes.
- Update and maintain accurate patient files, both physical and electronic, while ensuring confidentiality and compliance with HIPAA regulations.
- Answer phone calls and relay messages.
- Assist with administrative tasks including filing, faxing, and scanning documents
- Other duties as assigned.
Education and Experience:
- High school diploma or equivalent required.
- 2+ years related experience preferred.
- Prior healthcare experience preferred.
Knowledge, Skills, and Abilities:
- Excellent customer services skills with the ability to be empathetic to patient needs.
- Ability to show genuine concern and understanding towards patient circumstances.
- Strong communication skills, with ability to listen actively, while entering and verifying data.
- Ability to handle difficult situations with patients or staff, finding amicable solutions to scheduling issues, billing problems, or patient concerns.
- Attention to detail, time management and organizational skills required.
- Maintain composure under pressure when dealing with challenging patient situations calmly.
- Ability to solve problems, multitask and work in a fast-paced environment.
- Dependability, reliability and teamwork are key success factors.
- Knowledge of healthcare insurance plans, medical terminology, and billing processes preferred.
- Knowledge of HIPAA regulations and patient confidentiality standards preferred.
- Familiarity with Electronic Health Records (EHR) systems and insurance verification software preferred.
Physical Requirements: This position may require lifting and carrying up to 40 pounds, sitting for prolonged periods of time, with frequent standing and walking.
