Patient Services Specialist/Tech Assistant

REPORTS TO: Under the direct supervision of the Manager.

GENERAL DESCRIPTION/POSITION GOAL:

I.              JOB RELATED FUNCTIONS:

• Demonstrates competency in the performance of job related skills appropriate to his/her customer populations and departmental services.
• Directly responsible for the overall administration, coordination, and evaluation of the patient registration;
  • Greets visitors/patients;
  • Check-in process;
  • Check-out process;
  • Insurance verification process;
  • Informs patients of costs for care being provided;
  • Guides them to appropriate resources for further information.
  • Answers telephones
    • Relays messages.

• Has knowledge of commonly used concepts, practices and procedures.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Prepares patients for exams by assisting with dressing and undressing, positioning patients for exams and escorting patients to and from the exam rooms.
• Prepares exam rooms.
• Must be able to interact compassionately and effectively with people who range from healthy to critically ill.
• Has knowledge of commonly used concepts, practices and procedures.
  • May be required to start IVs; dependent on modality
  • Relies on instructions and pre-established guidelines to perform the functions of the job.
  • Demonstrates competency in the performance of job related skills appropriate to his/her customer populations and departmental services.
  • Duties as assigned.

 II.            CUSTOMER SERVICE EXPECTATIONS:  Demonstrates competencies in customer service and an understanding SimonMed Imaging code of conduct and culture.

 III.           EQUIPMENT:  Utilizes and operates equipment and mechanical devices which provide for a functional, effective, and safe environment.

 IV.           JOB RELATED AND PROFESSIONAL GROWTH:  Adheres to policies, procedures, guidelines relative to departmental operations.  Participation in specific activities for the promotion of self-growth or the enhancement of a positive image.

 V.            QUALITY:  Applies the standards of practice/performance in the work setting to achieve positive outcomes.

MINIMUM QUALIFICATIONS:  Requires a high school diploma or its equivalent and 0-2 years of related experience.  Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.

PHYSICAL DEMANDS:  This position may require duties including lifting and carrying up to 40 pounds,    sitting for prolonged periods of time, with frequent standing and walking.  Good visual and auditory acuity as well as good manual dexterity and the ability to be readily understood are essential.  Must be able to work in an environment with multiple deadlines and priorities.  Must be able to work in a stressful environment.

DRESS ATTIRE:  Business Casual