Job Duties:
- Assist imaging technologists with advanced patient preparation, positioning, and procedural support for diagnostic imaging examinations.
- Support patient throughput and workflow coordination to optimize department efficiency and minimize delays.
- Escort and assist patients with mobility needs while ensuring patient safety, dignity, and comfort.
- Prepare imaging rooms, equipment, and supplies for daily operations and specialized procedures.
- Perform quality checks on imaging support equipment and report operational concerns promptly.
- Maintain cleanliness and infection prevention standards for exam rooms, equipment, and patient care areas.
- Assist with patient screening, intake verification, documentation, and electronic medical record updates.
- Support technologists during contrast-enhanced or specialty procedures as directed and within scope of role.
- Coordinate communication between radiologists, technologists, nursing staff, scheduling teams, and front office personnel.
- Monitor patient flow and assist leadership in identifying workflow improvement opportunities.
- Train and mentor Technologist Assistants and new department support staff on procedures, safety standards, and workflow expectations.
- Assist with inventory management, supply ordering, and equipment readiness.
- Ensure compliance with HIPAA, infection control, safety, and regulatory requirements.
- Participate in quality assurance and departmental improvement initiatives.
- Respond professionally to patient concerns and escalate issues appropriately.
- Support the technologist with IV placement and patient preparation procedures.
- Perform additional responsibilities as assigned to support departmental and organizational goals.
Education and Experience:
- High school diploma or equivalent.
- Minimum of two (2) years of experience in healthcare, diagnostic imaging, patient care, or a related clinical support role.
- Experience supporting operations in a fast-paced clinical or outpatient environment.
- Basic computer proficiency and experience with electronic medical record systems.
- IV experience preferred
- Associate degree or coursework in healthcare, radiologic sciences, medical assisting, or related field preferred
- Prior experience in radiology or advanced imaging environments preferred
- CPR/BLS certification
- Experience training or mentoring staff preferred
- Knowledge of imaging workflows and departmental operations preferred
Knowledge, Skills, and Abilities:
- Advanced understanding of patient care support practices within a diagnostic imaging environment.
- Strong interpersonal, communication, and customer service skills.
- Ability to prioritize tasks and manage multiple responsibilities in a fast-paced setting.
- Knowledge of patient privacy standards, HIPAA regulations, and infection prevention protocols.
- Ability to work collaboratively with technologists, radiologists, nurses, physicians, and administrative teams.
- Strong organizational skills with high attention to detail and accuracy.
- Ability to recognize and respond appropriately to patient safety concerns.
- Proficiency with electronic medical records, scheduling systems, and standard office software.
- Ability to train, mentor, and support less experienced staff members.
- Strong problem-solving and workflow coordination abilities.
- Ability to maintain professionalism and confidentiality in all interactions.
- Physical ability to assist patients, transport supplies, and perform duties requiring standing, walking, bending, and lifting throughout the workday.
Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without prior notice.
