At Skillsoft, we believe skills fuel growth. Our mission is to empower every organization and every learner to turn constant change into continuous growth. As part of the team, your skills will help organizations understand what skills they have, what they need next, and how to apply them in ways that drive real performance and progress.
Skillsoft is seeking an experienced Customer Success Manager to partner with enterprise organizations as they build workforce capabilities, develop critical skills, and drive measurable business outcomes. This role is responsible for managing a portfolio of strategic enterprise customers with accountability for retention, customer outcomes, expansion readiness, and long-term partnership success.
As a Customer Success Manager, you will serve as a trusted advisor to senior customer stakeholders, helping organizations align workforce development strategies to business priorities. You will guide customers through onboarding, adoption, value realization, renewal readiness, and growth while ensuring they achieve meaningful outcomes from their Skillsoft investment.
The Enterprise Customer Success Manager serves as the strategic post-sale owner of the customer relationship, working closely with Account Executives, Solution Partners, Professional Services, Product, and Support teams to drive customer value, retention, and growth.
Responsibilities:
Skills & Qualification Requirements
Preferred Skills & Experience
Target base salary range for this job requisition is anticipated to be approximately $80,000 - 91,200 annualized with average on target earnings including commissions of approximately $100,000 - $114,000 annually.
We also offer Enterprise benefits including but not limited to: medical, dental, vision, and paid time off.
The company may modify salaries, salary ranges and/or Pay Plans from time to time as it deems necessary.
Skillsoft uses AI-enabled tools to screen applications. Recruitment and hiring decisions are made by Skillsoft personnel and are not based solely on automated processing.
Skillsoft (NYSE: SKIL) is a global leader in AI-native skills management for the human + AI era. By unifying learning, real-time skills intelligence, and workforce insights, Skillsoft helps enterprises build their Skillforce™ — humans and AI working together to drive measurable business outcomes. Through personalized, interactive learning across leadership, technology, and compliance, Skillsoft enables organizations to close critical skill gaps and accelerate transformation. Skillsoft is trusted by thousands of organizations worldwide, including 60% of the Fortune 1000, and supports a global community of more than 105 million learners. Learn more at skillsoft.com.
Thank you for taking the time to learn more about us.
If this opportunity intrigues you, we would love for you to apply!
NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
Skillsoft is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Skillsoft is a global leader in corporate digital learning, providing cloud-based training courses, videos, and software for business, IT, and compliance skills. The company offers a comprehensive suite of learning solutions designed to help organizations upskill their workforce and drive business transformation.