Skowhegan Savings Bank seeks an individual to join our Fairfield team as Branch Manager. This onsite position is full-time and is based in our Fairfield, Maine location. Schedule is Monday-Friday with occasional Saturday hours.
Position Summary:
The Branch Manager is responsible for the efficient and effective operation of the branch; performing customer service duties; participating with the Regional Branch Manager and VP, Retail Customer Relations in establishing specific goals for the branch; ensuring compliance with all operating policies and procedures; directly supervising assigned personnel; communicating with appropriate personnel and providing periodic reports.
The Branch Manager will originate and service consumer loan applications as necessary adhering to established loan policy.
Duties and Responsibilities:
- Provides professional, eager, courteous and efficient service to all customers.
- Promotes and executes a sales culture and builds relationships with new and existing customers by identifying their needs and determining the appropriate products or services.
- Provides effective human relations management, including performance evaluations, disciplinary action, coaching, etc. and assisting with recruiting, hiring and salary administration, Provides leadership to a team of subordinates, including motivation and employee development.
- Provides guidance and training to new employees to ensure their training is adequate and complete.
- Schedules Personal Banker work hours and assigns specific job duties; monitors performance.
- Maintains cash drawer, processes customer transactions and opens accounts in a timely and accurate manner and in accordance with bank policies and procedures.
- Originates and services consumer loans within prescribed lending authority.
- Responsible for deposit and loan goals within a branch.
- Maintains currency and coin supplies as prescribed by bank policy and assists in managing the branch cash limits.
- Researches balancing discrepancies; assists Personal Bankers with balancing problems and ticket errors.
- Advises and assists Personal Bankers with more complex teller transactions and customer service problems including check cashing authorizations and exceptions.
- Investigate and handle customer complaints.
- Prepares Currency Transaction Reports and other reports required by law or regulation and ensures compliance with all regulatory requirements, bank policy and procedures.
- Maintains and ensures adherence to safety and security issues, policies and procedures.
- Insures that branch building and grounds are maintained properly.
- Attends various functions/networking opportunities to enhance the image and presence of the bank in the market as required.
- Assumes additional responsibilities as assigned.
