Experience Requirement
Preferred Experience
Proficiency with the following areas is required to be effective in this position:
- Familiarity with DB2 and Microsoft SQL Server databases.
- Strong knowledge of the JD Edwards EnterpriseOne Technical Foundation tools and CNC functionality.
- JD Edwards 8.0 upgrade experience a plus (and 9.2 a huge bonus).
- Experience with IBM AS/400 a plus.
- Excellent technical knowledge, aptitude and experience in JDE application software and troubleshooting/problem solving techniques.
- 5 years of experience in the pharmaceutical manufacturing industry with a general understanding of 21 CFR Part 11, Good Automation Manufacturing Practices (GAMP) 5 and EudraLex Volume 4-Annex 11.
- Familiar with JDE table structure a plus
- Experience with CreateForm a plus
- Experience with ERP2WEB a plus
Essential Functions
- Responsible for maintenance, support and deployment of JDE EnterpriseOne.
- Perform day-to-day support, administration and problem resolution of the applications. Also responsible for the daily maintenance, patch updates and testing.
- OMW installation, setup and project promotions.
- Server and client package build and deployments.
- Apply ESUs, ASUs, Updates and Service Pack upgrades.
- JDE Administration of security, print, batch queues, performance tuning and monitoring via SAW.
- JDE report creation using Report Writer.
- Create and manage environments, pathcodes and instances.
- Monitor and manage application system performance and availability.
- Provide complete and timely support for end users.
- Keep current and up-to-date with application architecture, ESU and service pack releases, functionality, and other CNC components.
- Proactive performance tuning & risk mitigation.
- Support third party system interfaces including CreateForm, Vertex, SnapPay, ERP2WEB, Qlikview, and others using ODBC connections.
- Recommend new best practices.
- Object Management Workbench administration.
- Execute installation qualification test scripts for package builds and CreateForm project promotion
- Perform Data refresh activities
- Rapid & courteous support
- Create standard operating procedures for routine tasks.
- Troubleshooting / support activities within the branch and field support
Pre-Employment Requirements
- Experience with JD Edwards Enterprise One 8.0, with 9.2 highly preferred.
- Experience with Install, Setup, Configuration and package builds.
- ESU and service pack management.
