National Intake and Assessment Manager

National Intake and Assessment Manager

Slater and Gordon Lawyers are a leading personal injury and class actions law firm where every member of our team has a shared passion for our clients: we are people caring for people.

Our commitment to our people includes offering genuine work-life balance, with a hybrid work environment allowing them to split their time between home and the office. We recognise and reward high performance and have outstanding employee benefits including a week of shutdown leave, paid parental leave, extra-long service leave, together with various ongoing learning and professional development opportunities.

What are we looking for?

Our Client Intake team is growing, and we are now seeking a National Intake and Assessment Manager to join our Melbourne team.  This is a 12 month Contract position on a  full time basis and flexible work arrangements will be considered.

The National Client Intake & Assessment Manager position is responsible for the leadership and management of the Client Intake & Assessment team and is required to exercise a high level of judgment and discretion in the delivery and execution of decisions and initiatives in consultation with the Chief Client Officer.

Some of the key responsibilities will include:

• Responsibility for client service, experience and quality of legal advice across Client Intake and Assessment team appointments
  
• Lead, motivate, coach and drive performance and engagement across the team of client intake lawyers
  
• Partner with group leaders to design and implement legal intake guidelines  
• Design and deliver innovation initiatives to improve client care and deliver improved enquiry to LCAR conversion results, including improved appointment attendance
• Take accountability for the day-to-day management of the team including as training, developmentand coaching of client intake lawyers within the team
• Ensure that exceptional enquiry recordkeeping and data quality is embedded within the team,underpinned by comprehensive Salesforce CRM note recording
• Build strong and trusting rapport with clients to deliver improved conversion and client satisfactionoutcomes
• Conduct Personal Injury new client appointments, when required, including eliciting detailed instruction and provision of accurate initial legal advice to clients and appropriate qualification of enquiries before making an appointment with a Matter Lawyer
• Strong stakeholder engagement skills to build proactive and meaningful client relationships with the support of key parties and stay abreast of changes of law and legal process

What next?

If you are interested in this opportunity, please apply directly to Slater and Gordon. We prefer to talk with you personally and are not accepting applications from recruitment agencies.

To be eligible for this position, you must be an Australian citizen, a permanent resident, or hold a valid visa with full and unrestricted working rights in Australia. Proof of work rights will be required as part of the Slater and Gordon application process. 

Acknowledgement of Country Slater and Gordon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all First Nations peoples today.

Diversity + Inclusion Slater and Gordon is committed to creating an inclusive workplace that values diversity and ensures equal opportunities for all. Slater and Gordon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes. We understand that everyone has different needs. If you require reasonable adjustments throughout the recruitment process, please let us know in your application.