At Slipstream Life Sciences we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.
Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.
Responsibilities
- Perform on-site deskside technical support for end-user hardware, peripherals, and devices.
- Handle and resolve tickets escalated from the L1 Service Desk, adhering to defined SLA response times and handoff protocols.
- Provide application support including troubleshooting, configuration, and end-user assistance for approved software.
- Perform uninstallation and reinstallation of approved software applications in accordance with Client's change control procedures.
- Support employee onboarding and offboarding, including device provisioning, imaging, configuration, and collection.
- Coordinate with Service Desk agents and third-party vendors to ensure seamless end-to-end resolution.
- Provide first-line support for meeting-room, conference-room, printer, display, multimedia, and related office technology, with escalation to appropriate client or vendor owner as required.
- Support workspace and employee technology readiness for new hires, transitions, and workspace changes, including approved device setup, handoffs, swaps, pickups, and onsite coordination.
- Perform approved physical device-lifecycle and onsite inventory activities, including returned-device intake, asset validation, ready-to-use inventory and break/fix spare maintenance, replacements, shipping/receiving coordination, and routing for reissue, repair, preservation, or disposition as applicable.
- Maintain required device status, location, custody, handoff, and disposition records in Client-designated asset systems in accordance with approved lifecycle requirements.
- Provide operational coordination and agreed service reporting for onsite activity, including demand, inventory readiness, recurring issues, open escalations, and service-performance information.
Benefits
- 401k match
- Comprehensive group health, dental, vision benefits
- Life insurance/LTD
- Discretionary PTO
- Salary: $70,000-$75,000
Slipstream is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream makes hiring decisions based solely on qualifications, merit, and business needs at the time.
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.
