The Ancillary Claims Adjusters plays a critical role in claims. This is a full-time, in-office position based in Richardson, TX. As a Claims Adjuster in our Claims Administration Department, you will be part of a special team that plays a critical role in our claims process. In this role you will work with customers, vehicle inspectors and repair facilities to determine claim eligibility.
Primary Job Functions:
- Verify information set-up on claims, to determine if the customer's complaint, the diagnosis, the failed parts are documented and justified the approved repair.
- Verify repair costs are performed within industry standards.
- Verify repair information to determine if coverage was within the limits of the service contract.
- Interface with customers, agents, dealers to complete all investigations of claims.
- Complete a fair settlement of the claim.
- Contribute to team effort by accomplishing related results as needed.
- Verify claims are processed following the policy and procedure established by Smart Autocare
Minimum Qualifications:
- 1 to 2 years of Claims processing or call center experience
- High School diploma or equivalency
Skills and Competencies Required:
- Intermediate knowledge of Windows-based computer programs.
- Exceptional customer service and communication skills.
- Ability to read, analyze and interpret general business correspondence or technical procedures.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists
- Spanish fluency/Bilingual a plus
- Parts and Labor Guide familiarity.
