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    Smartbox Group

    Gifts & Experiences Retail

    Social Media Customer Care Specialist - Dutch Market

    Carcavelos., PortugalHybridFull-time2+ yrs experiencePosted 1mo ago
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    Job description

    About Smartbox: Smartbox provides experience-based gift solutions, allowing customers to choose from a wide range of activities, including travel, gastronomy, and wellness. Operating across multiple European markets, the company connects a large network of partners with millions of users. Its model offers flexibility through voucher exchange, extended validity periods, and access to a diverse portfolio of experiences. Customer service, digital tools, and ongoing product improvements are central to enhancing the overall user experience.

    Job Description: We are looking for a proactive, customer-focused individual to join the Content Marketing Director’s team. This role is centered on managing customer interactions on social media. If you are a natural communicator, detail-oriented, and passionate about digital customer service, this role is for you.

    Key Responsibilities:

    • Respond to customer messages and inquiries on social media channels (Facebook, Instagram, LinkedIn, etc.) in a professional and timely manner to strengthen Smartbox’s brand image. 
    • Act as a brand ambassador by relaying and reflecting Smartbox’s key PR messages in all public interactions (social media, reviews, and external platforms).
    • Work closely with the Social Media team to ensure consistent and aligned communication with the brand strategy. 
    • Identify recurring issues and propose solutions to improve the customer experience. 
    • Provide regular reporting on customer interactions, trends, and key feedback. 

    Required Profile:

    • Proven experience in customer service on social media and external review platforms (> 2years)
    • Strong digital communication and professional writing skills. 
    • Ability to handle sensitive situations with diplomacy and professionalism. 
    • Autonomous, organized, and responsive in daily message and comment management. 
    • Knowledge of the experience gifting or e-commerce sector is a plus. 
    • Native Dutch speaker, fluent in English

    Additional Information:

    • Hybrid working model 
    • Short-term assignment of 6 months, with possible extension 

    Job details are sourced from the employer's original posting.

    Open job posting
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    About the company

    Smartbox Group

    Smartbox Group is a company that creates and sells experience gift boxes offering activities such as spa days, dining, and getaways.

    View all Smartbox Group jobs
    Industry
    Gifts & Experiences Retail
    Open roles
    13

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