Client Services Expert

As a Client Services Expert, you will work closely with the Client Services Team Lead in driving the IT Support activities for the Americas region. You will act as a subject matter expert for the team and be primarily responsible for the front-line technical support of or product solutions and software application. In addition to managing product support tickets, phone calls, and emails, you will also assist clients with product how-to questions and technical issues. You will come to strengthen a dynamic and highly technical team, in your role you will:

·        Acts as a "referent" for the team on the technical, functional and procedures aspects.

·        Maintain a high level of customer satisfaction.

·        Manage support tickets, calls and emails.

·        Follow-up issues, and define the appropriate action plans.

·        Communicate client input to internal product development.

·        Work with cross-functional teams to ensure client objectives are met.

·        Identify potential system and client relationship enhancements.

·       Communication skills and positive mind in order to efficiently communicate with the team and clients.

·       Experiences in a Client Services position in the industry of Foreign Exchange/Electronic trading.

·       General knowledge in Linux system.

·       General knowledge of Java is a plus

·       General knowledge in databases is a plus

·       Experience with the FIX protocol is a plus.

·        Experience in electronic trading related projects is ideal.

·        Able to define priorities and be self-organized

All your information will be kept confidential according to EEO guidelines.