3D Printer Technician

About the Company

SMD Technologies is one of South Africa's leading consumer technology and brand developers, representing a diverse portfolio of innovative brands including Volkano, Amplify, Connex Connect, Rocka, Eiger, Switched, Kingsons, and many more. We are passionate about delivering exceptional products and customer experiences across South Africa's largest retail and online channels.

Purpose of the Role

The 3D Printer Technician provides technical support, fault diagnosis, repairs and maintenance for 3D printers. The role supports the returns and after-sales process, assessing units, completing authorised repairs and confirming correct operation before release. The technician will develop technical capability through training and supervised practical work.

Key Responsibilities and Duties

Assessment and Diagnosis

• Diagnose printer malfunctions and deliver troubleshooting support through in-person,
• phone calls and email correspondence.

Repairs and Maintenance

• Complete authorized repairs and component replacements (nozzles, hotends,
• extruders, belts, fans, sensors, motors, build surfaces) within training and competency
• limits. Perform cleaning, lubrication, belt adjustment, bed leveling, calibration and
• approved firmware updates, and carry out routine maintenance to minimize downtime.

Testing and Quality Control

• Assemble and set up printers for assessment or testing and perform functional checks
• and test prints to confirm faults are resolved. Check completeness and documentation
• before release, report recurring faults, and apply consistent attention to detail and
• health and safety practice throughout.

Minimum Qualifications & Experience

Grade 12

A relevant technical certificate (electronics,

electrical engineering, mechatronics, IT hardware) or training in 3D printing/equipment

repair is advantageous

Essential Skills and Competencies

• Knowledge of 3D printing technologies, materials and software (CAD, slicing),

and logical fault finding across mechanical and electronic components.

• Strong technical/mechanical aptitude, safe tool use and accurate component

replacement.

• Effective time management to prioritise multiple print jobs, follow checklists and

organise assigned work.

• Computer literacy and accurate service record keeping.
• Attention to detail, quality-control mindset, and sound judgement on when to

escalate.

• Customer service orientation and clear communication with customers and

colleagues.

• Adaptability to new technologies, deadline orientation under pressure, and

strong teamwork.

Key Performance Areas

• Fault diagnosis and repair quality, with successful test prints and repeat repairs

monitored.

• Turnaround time on assigned jobs, with delays communicated clearly.
• Consistently meet and maintain agreed SLA standards.
• Production output and material usage accurately tracked and reported.
• Complete, accurate service records and responsive technical support.
• Parts control, tool care and workshop safety/housekeeping.
• Skills development through training and growing competence over time

Why Join SMD Technologies?

At SMD Technologies, you'll work with some of South Africa's most recognised consumer technology brands in a fast-paced, innovative environment. You'll have the opportunity to manage leading online retail partnerships, influence digital growth strategies, and play a key role in expanding our presence across South Africa's rapidly growing eCommerce landscape.

SMD Technologies is an equal opportunity employer and is committed to the principles of employment equity. In accordance with the Company's Employment Equity Plan and the requirements of the Employment Equity Act, preference may be given to suitably qualified candidates from designated groups. Applications from persons with disabilities are encouraged.