What You'll Do
Job Summary
The Conference Concierge serves as one of the primary point of contacts for event attendees, delivering high-quality, personalized support to ensure a seamless and exceptional conference experience. This role focuses on guest services, logistical planning, problem resolution, and on-site assistance, helping attendees navigate the event and access all services with ease.
Key Responsibilities
Attendee Support & Guest Services
Provide a welcoming and professional first point of contact for all conference participants
Staff concierge or information desks throughout the event
Help manage registration check-in and badge distribution when needed
Support attendees with wayfinding, accessibility needs, and troubleshooting
On-site Event Execution
Oversee event setup, operations, and breakdown
Troubleshoot issues in real time to ensure smooth event delivery
Ensure compliance with safety, accessibility, and company standards
Address and resolve attendee concerns promptly and professionally
Escalate issues to event management team when required
Deliver solutions that enhance attendee satisfaction
Provide dedicated assistance to VIPs, clients, executive and those identified as in need
Coordinate special requests as needed
Ensure a high-touch, premium experience for priority guests
Liaise with vendors, suppliers, sponsors, and partners
Post-Event Evaluation
Gather feedback from attendees and stakeholders
Provide feedback on event performance
Report common inquiries or issues to support future event improvements
Recommend improvements for future events
What You Bring
Qualifications & Requirements
A significant interest, relevant experience and/or education in hospitality, tourism, or events is a must
1–3 years of experience in hospitality, customer service, events, or concierge roles
Strong interpersonal and communication skills with fluency in MSOffice suite platforms
Professional, friendly, and approachable demeanor
Ability to remain calm and solution-oriented under pressure
Strong organizational and multitasking abilities
Familiarity with event environments or conference operations is an advantage
Flexibility to work evenings and/or extended hours during events
Key Competencies
Customer service excellence
Communication and active listening
Problem-solving and conflict resolution
Attention to detail
Adaptability and responsiveness
Cultural awareness and professionalism
A sense of humour and desire to truly enjoy one’s workplace
Work Environment
On-site at conference centre
High-energy, fast-paced environment with frequent interaction with clients, guests & attendees
Requires standing for extended periods and moving throughout the venue
Why Sodexo?
Because we bring the best of everyday to corporate spaces. That means:
Memorable food that fuels body and spirit
Exceptional spaces that inspire
A culture of safety, respect, and belonging
Opportunities to grow, learn, and thrive
A chance to be part of something bigger, supporting vibrant workplaces and empowering teams to succeed.
An award-winning employer for Sustainability, Diversity & Inclusion, Corporate Social Responsibility, and much more. View Sodexo’s latest awards here
And so much more!
Ready to Join Us?
If you’re passionate about making a real impact and helping organizations succeed, join us and be part of a team dedicated to enhancing the everyday work experience.
Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class.
We welcome and encourage applications from people with disabilities. Accommodation is available on request from candidates taking part in all aspects of the selection process.
Sodexo is committed to providing a safe and healthy working environment for our team members, customers, clients, contractors, business partners, guests, and members of the public with whom we regularly interact.
Thank you for your interest in Sodexo.
Please note that only those candidates under consideration will be contacted.
Curious to learn more? Discover why Sodexo is more than just a job - follow us on social!
Instagram: @SodexoCanada
LinkedIn: Sodexo Canada Careers
Facebook: Sodexo Canada
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Food Prep Busy Hospital Retail Food site Grow your career with a company that shares your passion! Our Healthcare Division has an exciting new opportunity to join the Sodexo team as our next prep cook for our Good Earth Coffeehouse located in Calgary, AB. We are seeking your experience and skills and have a  Full Time  position available. These positions require flexible availability, with the requirement to work evenings and weekends.  Hourly Salary: $17.75 per hour  Sodexo is committed to providing a safe and healthy working environment for our team members, customers, clients, contractors, business partners, guests and members of the public with whom we regularly interact.  We require that all new hires in hospitals, long term care facilities, and senior homes to be fully vaccinated against COVID-19 and may require any other new hires to be fully vaccinated based on the location and scope of their employment.   What We Can Offer You Sodexo offers you a flexible and dynamic work environment, competitive compensation, access to ongoing training and development programs, and countless opportunities to grow within the company.