Job Description:
- Enhance our customer experience!
- Be an expert educator to customers!
- Guide them to a confident choice in their telecommunications services!
- No cold calling involved.
What will you be doing?
- Use your exceptional sales skills and savvy negotiation skills to confidently save and retain current subscribers from disconnecting their TWC services.
- Investigate problems, track reasons for disconnect requests and take ownership of customers' concerns to assist them in making the decision to stay.
- Confidently educate the customer on competitive pricing information and assist the customer in comparing and contrasting competitive services.
- Your passion for the customer will ensure long-term customer satisfaction and in turn, reward you with a rich compensation package, as well as flexible & generous benefits that include discounted pricing on your own TWC products & services!
You're a match if you possess the following:
- Customer-centric mentality and passion for the customer
- Effective listening skills with high level of empathy to solve problems
- Ability to probe and correctly identify customer needs/concerns.
- Proven ability in objection handling techniques and ability to deal with rejection
- Ideal candidates will have at least 1 year of sales-driven service and/or retention experience.
What's in it for you?
- Competitive hourly base rate of $13.68 plus commissions!
- Monthly commission average is $1365 giving you an average annual hourly equivalent $21.56!
- Annual potential of $50K+!
- Weekly contests and incentives! Fun, team-oriented culture!
- Robust benefits like Medical, Dental, Vision, Pension, Matched 401(k) and Discounted cable, phone and Internet services!
What's in it for you?
- Weekly contests and incentives! Fun, team-oriented culture!
- Competitive hourly rates. Annual potential of $60K+!
- Robust benefits like Medical, Dental, Vision, Pension, Matched 401(k) and Discounted cable, phone and Internet services!
- Full, Paid Training Program: 5 weeks in classroom plus an additional 12 weeks of On-the-Job Training (taking customer calls while working with a coach. Eligible for commissions during this time.)
NOTE:
- Time Warner Cable requires applicant to complete a functional skills assessment as part of the application process.
- Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment
High School Diploma or equivalent
All your information will be kept confidential according to EEO guidelines.
