Position is the first contact for greeting and welcoming customers as they enter the store. Responsibilities include:
- Maintaining professional appearance and demeanor to set the stage for exceptional service with Verizon Wireless
- Providing a consistently excellent customer service experience by maintaining the highest degree of courtesy and professionalism
- Checking customers into automated check-in device (if applicable) or keeping a manual list of customers waiting
- Assess customers needs in order to correctly assign to correct work group (sales, customer service or technical support)
- Directing customers to appropriate section of the store while they wait (based on their original request) or familiarize customers with store layout and available resources
- Provide customer promotional flyers
- Managing wait times and customer expectations to help monitor store flow
- Directing customer to appropriate representatives
- Thanking customers for their business as they leave
Hours:
Hours will vary depending on the weekly schedule. Stores are open 7-days a week, scheduling flexibility is a must and will include nights and weekends. - Excellent written and verbal communication skills
- High school diploma or equivalent
- Must be over 18
- PC Skills (knowledge of Windows environment)
- Ability to work in a fast-paced retail store environment
- Must be able to stand on feet all day
- Strong interpersonal skills, friendly outgoing personality
Desirable
- 1-2 years in retail sales
- AA in business administration or marketing a plus or equivalent work experienceAll your information will be kept confidential according to EEO guidelines.
