Travel Desk Operation Associate

Summary:

The Travel Operations Planning role is crucial for managing and enhancing the company's corporate travel program. This position acts as the main point of contact for travel-related inquiries, support, and disruptions, ensuring a smooth and compliant travel experience. The role involves collaboration with various departments to maintain effective communication and process improvements.

Responsibilities:

• Manage day-to-day administration of the corporate travel program and continuously improve processes.
• Serve as the primary point of contact for employee travel inquiries, booking support, and travel disruptions.
• Maintain clear communication through Teams and SharePoint by sharing relevant travel policies, alerts, and updates.
• Partner with Finance, HR, Accounts Payable, approvers, and executive stakeholders for a seamless travel experience.
• Manage travel vendors, coordinate regular vendor reviews, and explore new solutions.
• Reconcile invoices and credit memos, and support purchase orders.
• Produce various travel reports, including spend, unused-ticket, visitor, regional, and departmental reports.
• Conduct periodic user audits across Navan and HR systems.
• Coordinate with visa providers and provide backup approval coverage when needed.
• Plan travel for major company events and team offsites, including flight coordination and hotel negotiations.
• Lead future improvements such as expense-management integration and vendor selection.
• Deliver travel-system training to new employees and ensure scalable processes.

Required Skills:

• Proven experience in travel operations or a related field.
• Strong organizational and communication skills.
• Ability to manage vendor relationships and negotiate contracts.
• Proficiency in using travel management systems and platforms like Navan.
• Experience in coordinating travel for large events and managing on-site issues.
• Familiarity with financial processes, including invoice reconciliation and purchase orders.
• Ability to work collaboratively across departments and with various stakeholders.
• Strong analytical skills for producing and interpreting travel reports.
• Adaptability to lead process improvements and system integrations.
• Experience in delivering training and scaling processes with organizational growth.