The IT Manager, Digital Customer Experience is the technical product owner for Solstice customer-facing platforms across the pre-purchase, purchase, and post-purchase journey. The role translates customer and business needs into secure, scalable digital capabilities and is accountable for product roadmaps, delivery, platform performance, adoption, and measurable business value. This manager partners with Commercial, Marketing, Customer Experience, Supply Chain, R&D, Product Management, IT teams, and strategic vendors.
Key Responsibilities
Own the product roadmap, backlog, priorities, and release plans for the corporate website, eCommerce, customer portal, product information, search, analytics, and related integrations.
Translate customer journeys and business requirements into product capabilities, user stories, acceptance criteria, and sequenced delivery plans.
Partner with business stakeholders to simplify product discovery, ordering, delivery visibility, documentation, service, and support.
Provide technical product leadership across integrations with CRM, ERP, order-to-cash, supply chain, quality, identity, data, and analytics platforms.
Ensure solutions meet enterprise requirements for architecture, cybersecurity, privacy, data governance, reliability, scalability, and supportability.
Lead cross-functional teams and vendors through design, development, testing, deployment, stabilization, and transition to support.
Manage delivery plans, risks, dependencies, budgets, resource needs, vendor performance, and stakeholder communications.
Drive platform adoption, change management, operational excellence, root-cause resolution, and continuous improvement.
Define and report KPIs that connect platform delivery to customer experience, productivity, growth, reliability, and cost-to-serve.
• Bachelor’s degree in information technology, computer science, engineering, business, or a related field, or equivalent experience.
• 7+ years of experience in technical product management, digital platforms, enterprise applications, or digital transformation.
• Experience delivering customer-facing technology in a complex B2B, industrial, manufacturing, chemicals, or similarly integrated environment.
• Demonstrated techno-functional expertise in commercial and customer-facing digital platforms, including CRM, customer portals, digital commerce, PIM, and API integrations.
Proven experience configuring solutions, optimizing business processes, and delivering scalable business outcomes through platform capabilities.
• Experience managing Agile delivery, product backlogs, releases, vendors, budgets, risks, and cross-functional stakeholders.
• Strong communication and leadership skills, with the ability to translate between business, customer, product, and technical teams.
• Experience with Magento or SAP Commerce, customer portals, DXP/CMS, PIM, enterprise search, SAP, Salesforce, analytics, or comparable technologies.
• Experience with customer journey mapping, Agile product practices, change management, AI or automation use cases, and regulated or security-conscious environments.
• Increased digital self-service, adoption, customer satisfaction, and ease of doing business.
• Reduced customer friction, inquiry volume, manual effort, cycle time, and cost-to-serve.
• Improved order visibility, delivery predictability, platform reliability, data quality, and security.
• Roadmap outcomes delivered with strong quality, stakeholder alignment, budget discipline, and measurable value realization.
About Solstice Advanced Materials
Solstice Advanced Materials is a leading global specialty materials company that advances science for smarter outcomes. Solstice offers high-performance solutions that enable critical industries and applications, including refrigerants, semiconductor manufacturing, data center cooling, nuclear power, protective fibers, healthcare packaging and more. Solstice is recognized for developing next-generation materials through some of the industry's most renowned brands such as Solstice®, Genetron®, Aclar®, Spectra®, Fluka™, and Hydranal™. Partnering with over 3,000 customers across more than 120 countries and territories and supported by a robust portfolio of over 5,700 patents, Solstice’s approximately 4,000 employees worldwide drive innovation in materials science. For more information, visit Advanced Materials.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Solstice Advanced Materials is a company focused on developing and manufacturing advanced materials.