Junior IT Service Helpdesk Technician

Junior IT Service Helpdesk Technician

Permanent contract / Crans-Montana, Switzerland

Les Roches, part of Sommet Education group, is a globally renowned institution shaping the future of hospitality and the experience economy through transformative and experiential education in 3 campuses: Crans-Montana (Switzerland), Marbella (Spain) and Abu Dhabi (UAE).

2nd in the 2026 QS World University Ranking in Hospitality and Leisure Management and 2nd in employer reputation category.

Accredited by the New England Commission of Higher Education (NECHE) and Swiss Accreditation Council (SAC) as a University of Applied Sciences Institute.

Les Roches Marbella, certified ISO-14001 and ISO-9001.

Our values, Development, Distinctiveness, Joint Commitment, Openness and Sense of Service, are the foundation of our actions. We offer an innovative, collaborative and thriving environment.

You are (attitude/behaviour).

You have a great sense of ownership, accountability, and prioritization.
You are flexible and you know how to manage your time vs priorities.
You have a complete availability during specific periods of the school schedule (check-in, bank holidays)
Excellent judgment, attention to details, customer oriented
Good English and French knowledge (in written and verbal)
Driving license, a plus

Under the supervision of the IT Service Support Manager the Junior IT Service Desk Technician will provide remote and on-site day to day IT support to students and employees

As Junior IT Helpdesk Technician , your main missions will be:

• Under the supervision of the IT Service Support Manager the Junior IT Service Desk Technician will provide remote and on-site day to day IT support to students and employees

• Provide remote (worldwide) and on-site technical support to users and students operating in a Windows and Mac environment
• Provide IT support according to the Best Practices in place and the Service Management framework
• Track all support needs and resolution in the Service Desk ticketing system
• Identify, escalate and follow-up incidents / requests
• Install and upgrade PC hardware and software
• Support audio and video equipment in classrooms and conference rooms / remote teaching
• Setup and configure new hardware through Intune
• Keep track of equipment / consumable spares and maintain hardware inventory
• Maintain the inventory system up to date
• Install and manage miscellaneous hardware drivers and equipment
• Follow-up on IT repairs with suppliers and keep students/employees informed
• Create and maintain knowledge base documentation
• Troubleshooting basic network problems
• Testing updates / patches before the production rollout
• Deliver specific training to staff and students (induction)