Senior Claims Handler Casualty

Job Description

Are you looking for your next opportunity?

Sompo has a unique opportunity for a Senior Claims Handler Casualty in our Italian Claims team.

We are searching for a Casualty Senior Claims Adjuster. The Senior Claims Handler Casualty will play a pivotal role in ensuring that both domestic and multinational casualty claims are managed with the highest level of technical expertise, professionalism, and consistency. This role is intended to materially strengthen Italy’s capability to manage increasingly complex and diversified claims portfolios, while also supporting broader regional growth ambitions across Continental Europe.

The successful candidate will be able to build and develop strong relationships with customers, brokers, underwriters and service providers in order to achieve economic results and offer a high-quality claims service.

Location: This position will be based out of our Milan office. We strive for collaboration, which is why we offer a work environment where our employees thrive and develop long lasting careers.

Our business, your impact, our opportunity:

What you’ll be doing:

• Strong technical expertise in Casualty claims, including liability, bodily injury, property damage and related legal principles.
• Minimum 5 years’ experience in Casualty claims handling, within the insurance or reinsurance market.
• Cost control and recovery focus, with the ability to manage claims costs and identify subrogation opportunities.
• Efficient claims handling to support customer satisfaction, broker relationships and client retention.
• Timely investigation and resolution of claims to reduce exposure and overall loss costs.
• Claims trend analysis to support loss prevention and improve risk management.
• Ability to assess coverage, liability, causation, quantum and reserving in complex Casualty matters.
• Strong stakeholder management skills, working with insureds, brokers, TPAs, adjusters, lawyers and internal teams.
• Good understanding of regulatory and compliance requirements relevant to Casualty claims.
• Fluent business English required; additional languages would be an advantage.

Strategic importance of the role

• At regional level, this additional expertise will support Continental Europe’s objective of building a more resilient, scalable, and technically robust claims framework, capable of responding to evolving market demands and enabling sustainable growth.
• Beyond its immediate technical value, the role will also contribute to the wider business by strengthening collaboration with underwriting, supporting portfolio development.
• The successful candidate will therefore be instrumental not only in supporting business expansion, but also in delivering first-class claims service, enhancing customer satisfaction, and driving operational excellence.

What you’ll bring:

• Greater operational efficiency and scalability, enabling the team to support growth without compromising service quality;
• Enhanced market credibility, reinforcing confidence among brokers, clients, and internal stakeholders.

• Dispute resolution: effectively coordinate legal disputes to reduce legal expenses and preserve business relationships.

• High level of business English required, knowledge of additional languages would be advantageous

At Sompo, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees.

Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms.  The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance.

We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents.

Below is a summary of some of the benefits we offer, which may vary depending on the country:

• Health & Wellness Benefits
• Retirement & Savings Plans
• Global Parental Leave & Adoption Assistance
• Employee Assistance Program
• Tuition Reimbursement & Professional Qualification benefits

Who we are and what we stand for:

At Sompo, our shared purpose is to create meaningful value for clients, communities, and each other. We strive to foster a workplace where everyone feels respected, included, and empowered to excel. As a global organization, we embrace diversity and champion equal opportunity. Guided by our core values—Accountability, Agility, Collaboration, Development, and Integrity—we build trust and support one another to achieve our goals worldwide.

Life at Sompo | Sompo

Our values come to life in how we hire and grow talent. Employment decisions are based on qualifications, merit, and organizational need, and we strive to ensure equitable access to opportunities so everyone can do their best work. If you need an accommodation for any part of the application process, please contact the recruiter in charge.