Responsibilities:
- be able to handle advanced diagnostics, complex repairs and be able to troubleshoot and repaire a wide range of motorcycle issues.
- Accept work assignments from Service Writer / Manager.
- Request parts for the job as early as possible when needs become known.
- Perform service, repair, and customization work in accordance to factory specifications.
- Complete repair work within the scheduled time period
- Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
- Notify Service Writer / Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay.
- Assist Service Writer, when requested, with writing up work orders, communicating with customers, test riding, or any other issue which will help ensure customer satisfaction.
- Ensure proper filing of paperwork upon completion of repairs.
- Keep work area clean and assist others with maintaining shop cleanliness.
- Maintain technical (PHD and other) qualification by completing any necessary training programs assigned by the Service Manager.
What we offer:
- Full benefits offered- health, dental, vision and 401k
- Completion of a factory authorized formal training program such as MMI Service School or equivalent work experience.
- Current Motorcycle license.
- Service Technicians need both basic and special tools to properly diagnose and service our products. All Service Technicians are required to own a set of tools within 60 days of hire.
- Passion for Harley-Davidson brand and industry
- Ability to effectively perform duties in time sensitive environment
- Positive attitude, coachable and willing to learn new skills
- Detail-oriented and precise
All your information will be kept confidential according to EEO guidelines.
