What You’ll Do
Help customers set up and use the Mercedes-Benz me Connect app and connected vehicle features.
Walk customers through account activation, vehicle pairing, navigation, remote functions, and other digital services.
Explain technology in a simple, approachable way for customers of all experience levels.
Troubleshoot common app, account, Bluetooth, connectivity, and activation issues.
Partner with Sales and Service teams to support customers during vehicle delivery and throughout ownership.
Stay current on Mercedes-Benz technology, software, and digital features.
Deliver the polished, personalized customer experience expected from the Mercedes-Benz brand.
What We’re Looking For
Customer service experience in automotive, hospitality, retail, wireless/mobile, technology, luxury sales, or a similar customer-facing environment.
Comfortable using smartphones, mobile apps, Bluetooth, and everyday technology.
Strong communication and problem-solving skills.
Patient and confident working with customers who have different levels of technical experience.
Professional, organized, and able to manage multiple customer interactions.
Additional Requirements:
Why Join W.I. Simonson?
As part of Sonic Automotive, you’ll have access to career opportunities across a nationwide network of dealerships, along with:
Medical, dental, and vision coverage
401(k) with company match
Paid time off and paid parental leave
Company-paid life insurance
Ongoing training and professional development
Employee vehicle purchase and lease benefits
Opportunities for career growth and advancement
Schedule: Full-time | Monday–Saturday availability | Sundays off
If you enjoy helping people, learning new technology, and creating exceptional customer experiences, we’d love to meet you.
(The Mercedes-Benz Digital Experience Specialist Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation)
All your information will be kept confidential according to EEO guidelines.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
EchoPark Automotive is one of the fastest growing brands within the automotive industry.  We are building a business based on doing things the right way.  From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow.  We are proud of what we're doing here and would love to tell you about our opportunities!