Service BDC Associate / Mercedes ME Connect - Mercedes-Benz of McKinney

The Mercedes-Benz me Connect Representative is responsible for assisting dealership customers with the setup, activation, and ongoing use of the Mercedes-Benz me Connect app and connected vehicle services. This position serves as the dealership’s primary resource for helping customers understand and maximize their vehicle’s digital and connected features.

The representative will work closely with the Sales and Service departments to ensure customers have seamless digital experience from vehicle delivery through ownership. Responsibilities include guiding customers through app installation and account registration, pairing vehicles with their Mercedes-Benz account, explaining available connected services, troubleshooting common issues, and providing exceptional customer support.

Responsibilities:

• Assist customers with downloading, registering, and setting up the Mercedes-Benz me Connect app.
• Guide customers through vehicle pairing, account activation, and connected-service enrollment.
• Educate customers on Mercedes-Benz digital features, remote vehicle functions, vehicle status, navigation, and other applicable connected services.
• Troubleshoot common app, account, connectivity, and activation issues and escalate technical concerns when necessary.
• Partner with Sales Consultants to ensure every new and pre-owned Mercedes-Benz customer receives a complete me Connect introduction during vehicle delivery.
• Maintain accurate customer and activation information while following dealership and Mercedes-Benz privacy and security procedures.
• Stay current on Mercedes-Benz connected technology, software updates, app functionality, and new digital products or services.
• Provide a high level of customer service while creating positive and technology-focused dealership experience.

• Previous experience in customer service, automotive, dealership, technology, or product-support role preferred.
• Strong understanding and comfort with smartphones, mobile applications, Bluetooth connectivity, and digital technology.
• Excellent communication skills with the ability to explain technical information clearly to customers with varying levels of technology experience.
• Strong problem-solving and troubleshooting skills with a patient, solutions-oriented approach.
• Ability to work effectively with Sales, Service, and management teams in a fast-paced dealership environment.
• Highly organized, detail-oriented, and capable of managing multiple customer interactions while maintaining accurate records.
• Professional appearance and demeanor with a strong commitment to delivering an exceptional Mercedes-Benz customer experience.
• All applicants must be authorized to work in the USA.
• Valid Driver's License and good driving record.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

It's time to make the most important move of your career.  From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEO guidelines.

Learn more: https://jobs.sonicautomotive.com/benefits