Bring luxury dining directly to our guests this winter at the Sonnenalp Hotel. We're seeking Full-Time and Part-Time Seasonal Room Service Servers for the 2026-2027 winter season. In this role, you'll deliver exceptional in-room dining experiences with professionalism, attention to detail, and the genuine hospitality that defines the Sonnenalp experience.
Wage: $15.16/hour, plus tips
Application Deadline: Hiring will occur on a rolling basis. Applications will be accepted until October 1st or until the positions are filled.
Winter Seasonal Dates: 11/04/2026 - 4/11/2027 - Can change based on business levels.
Housing: Employee Housing available on first come first serve basis. For more information on housing please visit: Employee Housing - Sonnenalp Jobs
Primary Purpose of Position
The Room Service Server will prepare, deliver and service all in-room dining orders. The Room Service Server is responsible for ensuring that Room Service orders are promptly and accurately delivered. Must possess excellent communication skills; fluency in English required Assist guests in a friendly and helping manner. Assist with menu questions, order-taking, delivery, and any follow up required. Provide excellent service while adhering to the standards of the department.
Essential Duties and Responsibilities
- Be thoroughly familiar with menus, ingredients and methods of preparation for each dish, wine list, as well as hours of operation for all food and beverage outlets.
- Thorough knowledge of the room layout and the property in general. Knowledgeable about the resort and its amenities.
- Collect orders from the kitchen, ensure they have been prepared correctly; and promptly and efficiently deliver to the guest's room.
- Fulfill all functions as required by accounting; submit signed checks, reconcile daily sales etc.
- Assist with the collection of room service trays and other food and beverage items from the guest rooms. Includes proper breakdown of trays and other items.
- Familiar with room service order taker's duties, and fill that position when needed.
- Be thoroughly familiar with all standards of proper service etiquette and practice these standards throughout the guest's dining experience. Consistently deliver courteous, professional service.
- Be aware of all liquor laws as well as company and departmental policies regarding consumption of alcoholic beverages.
- Relay guest complaints or comments to supervisor.
- Attend all staff meetings and supplemental training sessions. Attend pre-meal meetings and be aware of daily soup, specials and their method of preparation.
- Keep work area and equipment clean and organized at all times.
- Ensure all equipment is functioning properly; report any problems to the Room Service Captain or Manager immediately.
- Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management.
- Responsible for set-up, delivery and presentation of VIP and other guest amenities
- Take guests' order through the phone according to LHW standards
- Keep the room service staging area clean and organized
- Keep room service department stocked
- Follow up with guest issues
- Must have complete knowledge of service time, menu, and specials.
- Close an operating day and prepare for the following
- Must follow proper departmental SOPs as far as fulfilling room service orders
- Adhere to all LHW standards
- Perform any other duties as assigned by the Director of Food and Beverage or Room Service Manager
Education/Experience
- High School Diploma or equivalent
- Prior experience serving preferred
Special Skills/Equipment
- Must be extremely organized; able to expedite multiple orders completely and correctly.
- Work well with food and beverage teammates and support departments.
- Good communication essential. Must be able to communicate in English fluently.
- Must be motivated and a self-starter.
- Friendly, warm, and enthusiastic personality required
- Fluent English and some Spanish helpful
- Wine and food knowledge preferred
- Squirrel POS system knowledge helpful
- Previous room service or restaurant server experience in a luxury property preferred
Essential Physical Requirements
- Ability to lift 25 lbs.
- Physical requirements include the ability to work long hours,
- Exerting up to 50 pounds of force occasionally
- Ability to lift, carry, push, pull, or otherwise move objects, ability to multi task
- Ability to bend, stretch, twist or reach with your body and arms, work under variable temperatures and noise levels
- Near Vision - The ability to see details at close range
- Ability to stand for long periods of time without sitting or leaning
- Ability to hear and talk over the phone and radio
Benefits:
- Resort Discounts
- Holiday Pay & Sick Pay
- 401(k) Retirement Plan & Roth 401(k) *After one year and 1000 hours worked
- Employee Assistance Program
- Parking Credit or Discounted Bus Passes
- Employee Meal
